Live opening · Posted 23 hours ago
AWS Connect - Senior Engineers
Tata Consultancy Services (TCS) · Bengaluru, Karnataka, India (On-site)
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At a glance
The key details from the original listing.
CompanyTata Consultancy Services (TCS)
LocationBengaluru, Karnataka, India (On-site)
Work modeNo
SkillsAWS
Source
Linkedin
ListedPosted 23 hours ago
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About the role
Description supplied by the original job listing.
AWS Connect Senior Engineer
Experience: 6-10 Years
Location: PAN India
Employment Type: Full-Time
Job Description
We are looking for a highly skilled AWS Connect Senior Engineer with strong expertise in Amazon Connect and AWS cloud technologies. The ideal candidate will be responsible for designing, developing, implementing, and supporting scalable cloud-based contact center solutions for enterprise customers. The role requires hands-on experience in Amazon Connect, serverless architectures, and AWS service integrations.
Key Responsibilities
Design, develop, deploy, and support end-to-end Amazon Connect solutions.
Build and maintain contact flows, IVR solutions, routing strategies, queues, and agent experiences.
Develop serverless integrations using AWS Lambda and API Gateway.
Implement data integration solutions using DynamoDB and Amazon S3.
Configure monitoring, logging, and operational dashboards using CloudWatch.
Troubleshoot and resolve production issues, ensuring high availability and performance.
Collaborate with business stakeholders, architects, QA teams, and developers to deliver robust solutions.
Participate in code reviews, technical discussions, and solution design workshops.
Create and maintain technical documentation and best practices.
Support continuous improvement initiatives and knowledge-sharing activities.
Required Skills
Amazon Connect (Primary Skill)
Strong hands-on experience in Amazon Connect implementation and support.
Expertise in Contact Flows, Queues, Routing Profiles, Prompts, and Agent Workspace.
Experience integrating Amazon Connect with external applications and services.
Strong troubleshooting and debugging skills.
AWS Services
AWS Lambda
Amazon DynamoDB
Amazon S3
Amazon API Gateway
Amazon CloudWatch
Experience in serverless application development and cloud-native architectures.
Preferred Skills
Experience with REST APIs and microservices architecture.
Knowledge of CI/CD pipelines and cloud deployment practices.
Understanding of AWS security and governance best practices.
Exposure to contact center transformation projects.
Experience working in Agile development environments.
Work arrangement
No
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