ServiceNow ITOM Technical Consultant

We are seeking an experienced ServiceNow ITOM Technical Consultant to deliver enterprise-grade ServiceNow solutions with a focus on Discovery, Service Mapping, Event Management, and CMDB.
Mandatory Requirements
Active ServiceNow CSA Certification
Two ServiceNow CIS Certifications
CIS Discovery and CIS Event Management highly preferred
Minimum 4+ years of relevant ServiceNow experience
Key Responsibilities
Design, develop, and implement ServiceNow Service Mapping solutions
Identify and map business-critical services and application dependencies
Integrate Discovery and Service Mapping with CMDB
Create and customize patterns, probes, and sensors
Troubleshoot and resolve Service Mapping and Discovery issues
Work closely with application, infrastructure, and platform teams
Ensure service data supports Incident, Change, Problem, and Event Management processes
Drive ITOM best practices, CMDB Health initiatives, and CSDM alignment
Engage confidently with technical and business stakeholders
Technical Skills
Strong understanding of ServiceNow Discovery, CMDB, MID Servers, and integrations
Experience with Service Mapping architecture and implementation
Knowledge of CSDM and service taxonomy
Scripting skills in JavaScript, GlideScript, and Regex
Knowledge of HTTP, SNMP, SSH, and WMI protocols
Experience with enterprise monitoring tools such as Splunk, AppDynamics, Dynatrace, or SolarWinds
Exposure to Event Management, AIOps, Cloud Management, Agile, and DevOps environments

Work arrangement
Yes