Sales Operations Manager

Company: HeyEV (Delovita Services Pvt. Ltd.)
Location: Delhi HQ – Saket
Department: Sales & Business Operations
Reporting to: Founder / Head of Sales
Role Overview
Responsible for monitoring field sales productivity, dealer engagement, digital leads, telecaller performance, and customer feedback to improve accountability and battery installations.
Key Responsibilities
Field Team Monitoring: Monitor attendance and field activity using approved systems. Conduct random video calls and verification checks, subject to applicable laws and company policy.
Lead Generation: Track daily employee-wise leads, especially for new hires. Verify lead quality, eliminate duplicates, and monitor targets.
Dealer Visits: Track daily dealer visits, verify reported visits through calls, CRM records, and other authorized checks, and monitor repeat visits and business outcomes.
Dealer Follow-ups: Independently call or video-call dealers to verify field activity, follow up on business opportunities, and collect dealer feedback.
Digital Marketing Leads: Ensure timely follow-up of Facebook, Instagram, website, and WhatsApp leads. Verify customer contact, lead quality, and conversion status.
Customer Feedback: Conduct post-installation feedback calls, record complaints, and coordinate their resolution.
Telecaller Monitoring: Track daily calls, connected calls, unique leads contacted, follow-ups, and call quality using authorized reports.
MIS & Reporting: Prepare daily and weekly dashboards covering leads, dealer visits, calls, installations, conversion rates, and employee productivity. Coordinate with HR and Sales on hiring status and new-hire performance.
Key Performance Indicators
Employee-wise lead generation and productivity.
Verified dealer visits and productive dealer coverage.
Timely follow-up of digital leads.
Telecaller productivity and conversion.
Customer feedback and complaint resolution.
Accuracy of MIS and actual battery installations.
Required Skills & Experience
3–6 years of experience in sales operations, field sales, or telecalling operations.
Strong Excel/Google Sheets, CRM, and reporting skills.
Excellent communication, coordination, and follow-up abilities.
Proficiency in Hindi and English.
EV, automotive, or distribution experience preferred.
First 30-Day Deliverables
Establish employee-wise and city-wise productivity dashboards.
Implement dealer visit and lead follow-up verification.
Start digital lead audits and customer feedback calls.
Identify top and bottom performers and present weekly corrective actions.

Work arrangement
No