Service Manager

Work with Vehicle OEMs to identify, test, and qualify vehicles for the fleet as per
business requirements and testing SOPs.
Negotiate and close vehicle quotes with OEMs for required quantities and pricing.
Work with Vehicle Providers (Financiers/Lessors) to close leasing agreements with
negotiated EMI values, lease terms, and tenure.
Coordinate tri-partite Service Level Agreements (SLAs) between Vehicle Providers and
OEMs to ensure proper post-procurement servicing.
Ensure strict Pre-Delivery Inspections (PDIs) are closed before registration, confirming
zero issues and full feature presence.
Coordinate with Vehicle Providers and OEMs for quick registration and hypothecation
closure, including insurance and document collection.
Coordinate with Fast Charging/Battery Swapping providers or CPOs to ensure charging
infrastructure is ready for newly procured vehicles.
Manage the Service and Asset team to ensure daily closure of tickets — service,
recovery, breakdowns, and attritions (vehicle returns).
Coordinate cross-functionally to fulfill all business and operations requirements.
Ensure minimum operational revenue loss (per target) from vehicle issues, through
strong service/replacement SOPs.
Ensure vehicle uptime targets are met across all cities via close coordination with service
centers, vehicle providers, and OEM partners.
Ensure audited deployment, exchange, and return of vehicles to drivers via the Fyn
Mobile App.
Ensure daily physical audits of all fleet vehicles at Fyn warehouse locations (in service,
returned, or deployment-ready).
Control service and vehicle movement costs, and maximize damage recovery from
clients/drivers on vehicle return.
Manage vendor relationships for servicing and spares, including weekly invoice auditing
and payment cash flow.
Ensure monthly Repair & Maintenance reports are tracked for accounting and MIS
purposes.
Ensure all vehicle addition/inactivation data and related cost data (charging, AMC,
maintenance) are audited and captured monthly for accounting and MIS.
Work with Vehicle Providers to ensure accurate lease billing, including downtime tracking
and deductions.
Execute time-sensitive activities within defined TAT — accident insurance claims, vehicle
release during legal matters — to minimize downtime.
Use vehicle telematics and audit data to plan predictive and preventive maintenance.
Ensure uptime of all vehicle telematics (IoT) devices for 24/7 tracking and traceability.
Ensure uptime of immobilizer and battery-blocking systems for round-the-clock vehicle
recovery capability.
Ensure all vehicle data on the Fyn internal platform is current, with all documents
uploaded.
Ensure the platform captures complete financial and agreement data — Monthly EMI,
lease start/end dates, ownership type, security deposit, etc.
Ensure vehicle status on the platform always matches real-world status and location.
Work with Tech and Product teams to continuously enhance and digitally implement data
points, processes, and workflows on the Fyn platform and app, in line with business and
operational needs.
Monitor and control the fleet daily via OEM telematics dashboards, tracking battery
health, asset performance, utilization, and safety.
Manage and maintain Metabase via SQL queries for fleet analytics, ticketing systems,
data tracking, fleet counts, and financier visibility for investors.
Drive AI implementation to speed up analytics, insights, and complex problem-solving
using fleet data.
Work with OEM and technology partners to keep the fleet current with the latest
telematics hardware, battery technology, performance controls, and charging network
access.

Work arrangement
No