Technical Support Engineer (Canada, Australia & Germany)

Company Description Canviza Services Private Limited is a technology-focused company that provides specialized services to international clients, including those based in Canada, Australia, and Germany. The organization emphasizes reliable, high-quality support for complex technical environments and customer-facing solutions. Team members work in a collaborative environment that values problem-solving, accountability, and clear communication. Joining Canviza offers exposure to global customers, diverse technologies, and opportunities to grow within a supportive professional setting.
Role Description This is a full-time, on-site Technical Support Engineer role based in Bengaluru, supporting customers and teams in Canada, Australia, and Germany. The Technical Support Engineer will respond to and resolve technical issues, manage support tickets, and provide timely updates and resolutions to customers and internal stakeholders. Responsibilities include diagnosing problems, performing root-cause analysis, implementing fixes or workarounds, and escalating complex issues to higher-level support or engineering teams when needed. The role involves close collaboration with customer service teams, documenting solutions, maintaining knowledge bases, and ensuring consistent, high-quality customer experiences. The position may require working in shifts aligned with international time zones and following established service-level agreements.
Qualifications
Strong Technical Support and Troubleshooting skills, including experience diagnosing and resolving issues in software, hardware, or network environments.
Proven Customer Support and Customer Service abilities, with a focus on clear communication, empathy, and maintaining professional relationships.
Excellent Analytical Skills, with the capacity to interpret logs, identify patterns, and perform root-cause analysis to prevent recurring issues.
Relevant educational background in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
Comfort working with ticketing systems, remote support tools, and documentation platforms.
Strong written and verbal communication skills in English; additional language skills supporting Canada, Australia, or Germany are an advantage.
Ability to work on-site in Bengaluru, collaborate in cross-functional teams, and adapt to international time zones and customer requirements.
Experience in global technical support or working with international clients is a plus.

Work arrangement
No