Receptionist

Company Description The hospital is a patient-focused healthcare organization committed to providing safe, high-quality medical services to the community. It brings together experienced clinical and non-clinical teams to support comprehensive care across multiple specialties. The environment emphasizes empathy, professionalism, and collaboration to ensure a positive experience for patients and visitors. The hospital also invests in modern infrastructure and technology to improve efficiency and service delivery, offering staff clear processes and support tools. Team members are encouraged to grow through continuous learning and adherence to ethical standards in healthcare.
Role Description The Receptionist role is a full-time, hybrid position based in Noida, with the flexibility to perform some responsibilities from home as business needs allow. Day-to-day tasks include greeting and directing patients and visitors, managing front desk operations, answering phone calls, and routing inquiries to the appropriate departments. The Receptionist will schedule and confirm appointments, maintain patient check-in and check-out procedures, and support basic clerical work such as filing, data entry, and handling documentation. The role also involves coordinating with clinical and administrative staff, providing clear information to patients, and ensuring the reception area remains organized and welcoming. The Receptionist is expected to follow hospital policies, protect patient confidentiality, and uphold a professional, service-oriented demeanor at all times.
Qualifications
Strong customer service and communication skills to interact effectively with patients, visitors, and staff.
Proficiency in phone etiquette and receptionist duties, including handling calls, directing inquiries, and managing front desk workflows.
Solid clerical skills such as data entry, filing, record maintenance, and basic use of office software and hospital systems.
Ability to work reliably in a hybrid setup in Noida, manage time well, and adapt to changing priorities in a hospital environment.
Attention to detail, professionalism, and commitment to patient confidentiality and hospital policies.
Prior experience in a reception or front office role, preferably in healthcare or a similar service-oriented setting.
Minimum educational qualification: high school diploma or equivalent; additional training in office administration or healthcare support is an advantage.

Work arrangement
Hybrid