Customer Success Manager

Job Title: Customer Success Associate
Location: Noida, Sector 62
Experience: 2-3 Years
Qualification: Any Graduate
Work Mode: Work from Office (6 Days a Week; Alternate Saturdays Off)
Mandatory Skills
Customer Success / Client Success
Account Management
B2B SaaS Sales
Technology Product Experience
Client Onboarding and Training
Product Adoption
Upselling and Cross-selling
Techno-functional Consulting
Job Description
We are looking for a Customer Success Associate with 2-3 years of experience to build and maintain long-term client relationships, improve customer satisfaction, and drive business growth.
Key Responsibilities
Manage client relationships and drive product adoption.
Onboard and train clients on the platform and resolve their queries.
Improve customer retention and identify upselling and cross-selling opportunities.
Collect client feedback and coordinate with internal teams for product improvements.
Analyze client data to improve product utilization and customer outcomes.
Coordinate with stakeholders to understand client needs and support business growth.
Conduct periodic account health checks to prevent customer churn.
Manage accounts, payments, and renewals.
Keep clients informed about new features and products.
Encourage client advocacy through reviews, testimonials, case studies, and referrals.

Work arrangement
No