Live opening · Posted 14 hours ago

Salesforce Service Cloud Voice Consultant-Contract

Gravity Infosolutions, Inc. · India (Remote)

Linkedin Yes

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At a glance

The key details from the original listing.

Posted 14 hours ago

CompanyGravity Infosolutions, Inc.

LocationIndia (Remote)

Work modeYes

SkillsSalesforce

Source

ListedPosted 14 hours ago

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About the role

Description supplied by the original job listing.

Role: Senior Salesforce Service Cloud Voice Consultant
Experience: 5+ Years
Type: Contract
Working Hours: 8:00 AM – 4:00 PM GMT
IST Timings: 1:30 PM – 9:30 PM IST
Mandatory Skills & Experience
Hands-on experience in Salesforce Service Cloud Voice (SCV) implementation and development.
Strong experience with telephony/CTI integration and contact center solutions.
Hands-on experience configuring Omni-Channel, voice routing, queues, and agent workflows.
Proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows.
Experience with IVR, call routing, voice call records, and contact center processes.
Knowledge of Salesforce Service Cloud features, case management, and customer service workflows.
Experience integrating Salesforce with external systems using REST/SOAP APIs.
Ability to troubleshoot voice integration issues, optimize performance, and support production environments.
Key Responsibilities
Develop, configure, and maintain Salesforce Service Cloud Voice solutions.
Integrate telephony platforms with Salesforce and configure voice workflows.
Customize Salesforce using Apex, LWC, and Flows.
Support call routing, agent productivity, and contact center operations.
Collaborate with business and technical teams to deliver reliable customer service solutions.

Work arrangement
Yes

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