Senior Strategy & Operations Specialist

This role acts as the central operational and analytical anchor supporting the Platform Leader across the EMEA region. As a key individual contributor, you will provide comprehensive visibility into both solution and branded product businesses by consolidating data, tracking performance, and facilitating cross-departmental alignment. You will play a crucial role in drafting business plans and coordinating with regional teams to ensure strategic initiatives are effectively executed from the ground up.
Key Responsibilities
Strategic Planning & Execution Tracking
Assist the Platform Leader in drafting and consolidating regional strategy and business plans.
Act as a central communication bridge across various departments to track the progress of strategic initiatives and ensure a high degree of execution.
Consolidate cross-functional data and business intelligence to provide management with a holistic, end-to-end view of the regional business portfolio.
Business Operations & Performance Analysis
Coordinate end-to-end daily business operations across the EMEA region for both solution and branded product lines.
Track KPI achievements, conduct detailed revenue gap analyses, and collaborate with relevant stakeholders to formulate practical recovery plans.
Collaborate with cross-country teams to identify operational bottlenecks and support initiatives that improve overall business performance.
Process Optimization & Transformation
Facilitate the rollout and execution of end-to-end process implementations and digital transformation initiatives.
Monitor daily operations to ensure compliance with regional and global operational, commercial, and financial standards
Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management or a related discipline.
10+ years of experience in Business Operations, Commercial Operations, Sales Operations or Customer Operations within international business environments.
Proven experience supporting regional and global business operations across cross-functional teams.
Extensive experience leading and optimizing end-to-end business processes, ensuring seamless collaboration across Sales, Customer Service, Supply Chain, Logistics, Finance and Operations.
Demonstrated success in driving business process standardization, operational governance and continuous improvement initiatives.
Experience leading ERP implementation, business system optimization and digital transformation projects.
Strong understanding of commercial operations, customer operations, supply chain and logistics processes.
Proven ability to partner with Sales, Finance, Supply Chain, Logistics, Customer Service and Project Management teams to improve operational performance and business efficiency.
Technical Skills
ERP systems (SAP, Microsoft Dynamics 365 Business Central or equivalent).
CRM systems and sales pipeline management.
Business process mapping and process governance.
Performance reporting.
Business data analysis.
Microsoft Excel (Advanced).
Language Skills
Fluency in English and Chinese is required.
Proficiency in another European language is an advantage.

Employment type
Full-time

Work arrangement
No