Guest Experience Advisor

Are you passionate about delivering excellent guest service in a busy, exciting and dynamic retail environment?
We are currently looking for a Guest Experience Advisor to join our welcoming Roosendaal Guest Experience team, working 18 to 24 hours per week, offering a great opportunity to be part of a fast-paced centre where every guest interaction matters.
This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving
What you’ll be doing…
Actively engage with guests, addressing inquiries and resolving any issues.
Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
Promote a collaborative working environment, prioritising the guest in all endeavours.
You will…
Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
Thrive in a fast-paced setting with customer facing and admin task.
Be proactive and able to make things happen.
Have proficient IT skills including email, Word and Excel.
Have fluent proficiency in English and Dutch. Any additional language skills would be an advantage.
Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.

Employment type
Part-time

Work arrangement
No