Guest Experience Advisor

The Role
At West Midlands Designer Outlet, we are looking for a welcoming and proactive Guest Experience Advisor for 15 hours to help every guest enjoy a seamless and memorable visit.
As a key member of the Guest Experience team, you will be a friendly first point of contact for guests and brand partners. You will answer queries, resolve concerns and provide helpful advice while promoting the centre’s services, activities and offers.
Working both independently and with colleagues across the centre, you will always put the guest first and bring our “Everyone Leaves Happy” approach to life.
What You’ll Be Doing
Welcome guests and brand partners, answering questions and resolving concerns quickly and professionally.
Promote the centre’s services, activities and events, including gift cards, McArthurGlen Club and guest feedback initiatives.
Work towards relevant targets while always keeping the guest experience as the priority.
Record and monitor guest feedback, helping ensure complaints are addressed promptly and recurring concerns are highlighted.
Represent McArthurGlen in person and through digital channels, including social media where required.
Complete day-to-day administration and help maintain a welcoming, organised and fully stocked Guest Services area.
Work collaboratively and flexibly with teams across the centre, including at weekends.
To Be Successful You’ll Bring
Previous experience in a customer-facing role, ideally within retail, hospitality, tourism or a similar service environment.
A warm, confident and professional approach, with a genuine passion for excellent guest service.
Strong communication and relationship-building skills, with confidence handling queries, feedback and complaints.
Good organisational, administrative and digital skills, with a proactive, solutions-focused mindset.
Fluent Dutch and English, with a collaborative approach and flexibility to work in line with centre opening hours, including weekends.

Employment type
Part-time

Work arrangement
No