Customer Service Associate 24/7

Ready to level up your career?
Playtech Managed Services is looking for a proactive Customer Service Associate fluent in English and with great communication skills.
Your influential mission. You will...
Resolve customer queries via phone, email and chat related to products, promotions and accounts on the platform.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer queries and complaints to provide speedy, appropriate solutions and alternatives.
Identify and assess customers’ needs to achieve satisfaction.
Emphasize customer retention and, when needed, proactively contact customers to enhance the brand-to-customer relationship.
Record all customer interactions accurately and confidentially within the provided systems and external communications.
Build sustainable relationships through open and interactive communication.
Components for success. You...
Are fluent in English.
Are available to work on shifts, including late hours and night shifts.
Have excellent communication and multitasking skills.
Possess strong computer literacy.
Are a proactive, resourceful problem solver who takes the initiative.
Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
Are motivated to achieve preset goals and targets.
Thrive in a fast-paced environment.
Exhibit friendliness, empathy, punctuality, and politeness.
You will get extra points for:
Having previous experience in online customer support.

Employment type
Full-time

Work arrangement
Hybrid