Technical Support Engineer - Spanish + English

The Experience
Salesforce is hiring an experienced and passionate Technical Support Engineer to join our fast-growing Technical Support Team in Dublin. You'll be the front-line contact when customers need critical technical assistance, combining exceptional customer service with deep technical expertise to solve complex issues.
The ideal candidate is technology-enthusiastic, a natural problem-solver, and an outstanding bilingual communicator in Spanish and English. You thrive in collaborative environments, love investigating intricate technical challenges, and enjoy empowering others through shared knowledge and best practices.
What You'll Actually Be Doing
Own customer support cases end to end, from initial triage to resolution, ensuring high CSAT and SLA compliance
Analyze, reproduce, and resolve technical issues, API/integration challenges, and system configurations
Guide customers on best practices to optimize their workflows and prevent recurring issues, and author Knowledge Base Articles for internal teams and customer self-service
Partner with engineering, product, account managers, and leadership to resolve complex blockers, and contribute to team knowledge sharing and a collaborative culture
You're Our Person If...
Fluent professional communication skills (written and spoken) in both Spanish and English
Proven background in customer success, technical support, or application support
Ability to explain complex technical concepts clearly to non-technical business stakeholders
Strong prioritization skills, with the ability to manage multiple issues under pressure and collaborate across teams and management levels
Even Better If...
Prior experience in Tier 2/Tier 3 technical support or SaaS application support
Hands-on experience with Salesforce Core CRM, platform technologies, and Agentforce, plus Salesforce certifications (e.g., Administrator, Platform Developer I) or active Trailhead Ranger status
Familiarity with Apex, Visualforce, LWC, developer tooling (VS Code, Salesforce CLI / SFDX), web technologies (firewalls, proxy servers, REST/SOAP APIs), and multi-tenant cloud architecture
Degree or Diploma in Computer Science, Software Engineering, Information Systems, or a relevant STEM field (or equivalent practical experience); proficiency in additional European languages is a plus

Employment type
Full time