Remediation POD - Project Manager

The Deployment Strategist is the operational lead of the Remediation POD, responsible for delivery governance, stakeholder alignment, and end-to-end execution oversight across remediation engagements. Reporting to the Account Activation & Remediation Lead, this role ensures each engagement stays on scope, on schedule, and on track toward a successful go-live, while contributing to playbook development, product accelerators, and portfolio health assessments when not actively staffed on an engagement.
Key Responsibilities:
Scope & Planning
Facilitate scope alignment sessions with the customer, SI partner, and internal stakeholders to establish shared understanding of remediation scope
Drive scope compression to out-of-the-box (OOTB) capabilities where appropriate to reduce delivery risk and accelerate timelines
Delivery Oversight & Governance
Monitor progress against the account-specific remediation plan and provide regular status updates to the Account Activation & Remediation Lead
Serve as the primary voice of the POD in the daily Triage Standup and weekly Remediation Sync, reporting on POD health, milestone status, and blockers
Make escalation decisions within the engagement; surface risks before they become critical
Go-Live & Handoff
Coordinate handoff documentation and structured transition of the stabilized account to BAU delivery teams or Customer Success
Ensure exit criteria are met before disengaging the POD
Bench Activities
Support scoping and development of remediation plans for upcoming engagements; contribute to playbooks, scope templates, and POD deployment frameworks
Document lessons learned and case studies from completed engagements for AI-based delivery accelerators and the AFLS resource library
Participate in customer/SI partner interviews as part of quarterly health assessments and support account scoring against the assessment rubric
Qualifications:
Required
8+ years in delivery/program management or consulting, with direct experience running at-risk or remediation engagements
Strong stakeholder and escalation management skills; comfort working directly with SI partners and customer executives
Preferred
PM/Agile certification (PMP, CSM, SAFe)
Prior Salesforce or Life Sciences delivery experience

Employment type
Full time