Remediation POD - Technical Architect

Role Overview
The AFLS Technical Architect (Delivery SME) brings deep expertise in enterprise delivery execution, integration architecture, and technical program health. While the Product SME focuses on what the product can do, the Delivery SME focuses on how the implementation is being executed — identifying delivery process failures, integration issues, data migration risks, and execution gaps that are blocking or threatening go-live. This architect is the technical authority on implementation quality and delivery rigor within the POD.
Key Responsibilities:
Delivery Assessment & Diagnostics
Assess the current state of delivery execution across all technical workstreams — integration, data migration, configuration, and testing
Identify delivery process failures (e.g., scope creep, insufficient testing, poor sprint execution) contributing to the account's risk score
Evaluate partner and SI delivery capability gaps; provide targeted recommendations for delivery process improvement
Surface delivery execution blockers and provide technical status updates during daily Triage Standup meetings
Hands-On Technical Remediation
Conduct root cause analysis on delivery execution failures; distinguish between product issues (escalate to Product SME) and delivery process issues
Execute data migration activities using the AFLS Transformation Framework; validate data migration quality and completeness
Perform hands-on technical stabilization of integration and data workstreams
Conduct code reviews with a focus on implementation quality, security, and platform best practices
Coordinate with the SI partner on delivery process improvements; provide hands-on coaching on sprint execution, release management, and quality gates
Go-Live Validation & Handoff
Validate go-live readiness across all technical workstreams (integration, data migration, configuration, UAT)
Resolve critical technical defects blocking go-live; triage and prioritize issue resolution in partnership with the Product SME
Ensure the delivery team and BAU team are fully briefed and capable of ongoing ownership before POD exit
Document delivery resolutions, lessons learned, and process recommendations for future engagements
Bench Activities
Support triage and scoping for incoming high-risk accounts, providing delivery complexity assessments to inform POD sizing
Contribute to AI-based delivery accelerators, delivery playbooks, integration architecture blueprints, and data migration guidance for the AFLS accelerator library
Document lessons learned from prior engagements for the AFLS product feedback register (integration patterns, migration issues)
Assist the Ecosystem Lead in tracking partner-attributed delivery failures — SI execution gaps, compliance violations, and delivery standard deviations
Participate in quarterly health assessment interviews to diagnose technical execution challenges
Qualifications:
Required
10+ years in enterprise delivery execution, integration architecture, or data migration on large-scale Salesforce implementations
Hands-on experience with integration design (REST/SOAP, middleware) and data migration frameworks
Strong root-cause analysis skills distinguishing delivery-process failures from product issues
Salesforce Certified Administrator required
Preferred
Salesforce Certified Technical Architect (CTA) or Application Architect credential
Experience coaching SI partners on sprint execution, release management, and quality gates
Familiarity with AFLS Transformation Framework or equivalent data migration tooling

Employment type
Full time