Homeowners' Lounge Supervisor

Seasonal
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?
Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).
Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
Free or discounted multi-resort dependent season passes
Free or discounted IKON pass
Discounted golf & fitness center memberships
Employee childcare rates & discounted seasonal programs
Retail + F&B discounts
Friends & family tickets
Onsite medical clinic
Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
401(k) plan with company match
Discounted tuition plan
Paid parental leave
Paid sick time, FTO, Vacation
Additional perks & benefits for year round employees
POSITION SUMMARY
The Homeowners’ Lounge Supervisor oversees the daily operations of Stratton's private Homeowners’ Lounge, ensuring a welcoming, comfortable, and well-maintained environment for homeowners and their guests. This position provides direction and support to lounge attendants and maintains consistent standards of hospitality, cleanliness, safety, and service. The Supervisor works closely with the Clubhouse Manager to support an exceptional lounge experience. This is a full-time seasonal role with a starting rate of $22.00 - $23.00/hour.
ESSENTIAL DUTIES
Oversee daily lounge operations, ensuring a welcoming, clean, organized, and well-presented environment for homeowners and their guests
Monitor lounge access, ensure homeowner eligibility requirements and lounge policies are consistently followed
Adress homeowner and guest inquiries with professionalism and sound judgement
Supervise day-to-day direction, training, and support to lounge attendants
Monitor cleanliness, presentation and readiness of lounge spaces throughout operating hours
Monitor inventory supply levels, communicate replenishment needs and assist with ordering or restocking
Assist with homeowner events, special activities, and other lounge responsibilities as assigned
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
Experience in hospitality, customer service, or similar guest-facing environment
Previous supervisory experience, preferred
Strong communication and customer-service skills
Confidence guiding a team and managing busy periods
PHYSICAL DEMANDS AND WORKING CONDITIONS
Must be available to work weekends, holidays, and peak ski-season periods as needed
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
An Equal Opportunity Employer