Black Bear Pass Concierge

Seasonal
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?
Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).
Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
Free or discounted multi-resort dependent season passes
Free or discounted IKON pass
Discounted golf & fitness center memberships
Employee childcare rates & discounted seasonal programs
Retail + F&B discounts
Friends & family tickets
Onsite medical clinic
Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
401(k) plan with company match
Discounted tuition plan
Paid parental leave
Paid sick time, FTO, Vacation
Additional perks & benefits for year round employees
POSITION SUMMARY
The Concierge delivers personalized, attentive hospitality to Black Bear Passholders and their guests, helping create a welcoming and elevated experience in the Edelweiss Room, Stratton's exclusive Black Bear Passholder lounge. This position builds relationships with passholders, anticipates service needs, assists with resort-related requests, and collaborates with other departments to ensure a seamless experience. This is a part-time seasonal role with a starting wage of $22.00/hour.
Recruitment for this role will be ongoing through December.
ESSENTIAL DUTIES
Welcome members and guests with a warm, professional, and personalized approach
Verify passholder eligibility, manage lounge access, and communicate access privileges and policies professionally and respectfully
Assist with ski-related arrangements, including lessons, rentals, lift access, guides, transportation, and other mountain activities.
Assist passholders with inquiries and requests related to resort amenities, mountain activities, dining, events, and other available services
Communicate effectively with departments throughout the club to ensure member requests are completed accurately and efficiently
Support the planning, coordination, and execution of passholder events, special occasions, and activities associated with the Edelweiss Room
Respond promptly and professionally to phone calls, emails, and in-person inquiries
Resolve member concerns with discretion, professionalism, and a service-oriented mindset
Collaborate with F&B team members and leadership to communicate service needs and support consistent guest experiences
Additional duties as assigned
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
2+ years of experience in customer service, preferred
Previous front desk experience, preferred
Enjoys building relationships
Detail-oriented
Understands the importance of privacy and confidentiality in a private club environment
Communicates effectively
PHYSICAL DEMANDS AND WORKING CONDITIONS
Must be available to work weekends, holidays, and peak ski-season periods as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
An Equal Opportunity Employer