IT Officer / Digital Services Officer / Information Systems Officer

Role Description
The IT Officer / Digital Services Officer / Information Systems Officer is responsible for supporting information technology operations, maintaining digital systems, and ensuring the reliable delivery of technology services across the organization. This role involves managing IT resources, assisting with system administration, resolving technical issues, and supporting the implementation of digital solutions that improve operational efficiency, information accessibility, and business productivity.
Key responsibilities include monitoring computer systems, maintaining hardware and software resources, managing user accounts and access permissions, and providing technical support to employees. The role involves troubleshooting system errors, network connectivity issues, application problems, and equipment malfunctions while ensuring that technical requests are handled efficiently. Additional duties include maintaining IT documentation, monitoring system performance, coordinating software updates, and supporting the installation and configuration of digital tools and business applications.
The officer will assist in maintaining information systems, improving digital workflows, and supporting the implementation of technology initiatives aligned with organizational objectives. Responsibilities also include monitoring data security practices, following access control procedures, supporting backup and recovery processes, and helping maintain the confidentiality, integrity, and availability of organizational information. The role may involve coordinating with external technology providers, assisting with system testing, preparing technical reports, and identifying opportunities to improve existing IT services.
The successful candidate will contribute to reliable technology operations, provide responsive user support, and promote the effective use of digital resources. Strong organizational skills, clear communication, attention to detail, and a proactive approach to resolving technical challenges are essential for maintaining efficient and secure information systems.
Qualifications
Understanding of information technology operations, computer systems, software applications, and digital services.
Familiarity with operating systems, hardware configuration, network fundamentals, and technical troubleshooting.
Ability to diagnose technical issues and provide practical solutions to users.
Knowledge of user account management, access permissions, data protection, and basic cybersecurity principles.
Familiarity with system administration, software installation, updates, and IT asset management.
Understanding of information systems, digital workflows, and business application support.
Ability to maintain technical documentation, prepare reports, and follow established IT procedures.
Strong analytical thinking, problem-solving, and organizational skills.
Effective written and verbal communication skills.
Ability to prioritize support requests, manage multiple tasks, and respond to changing technical requirements.
Proficiency in Microsoft Office applications and familiarity with common IT support tools.
Commitment to confidentiality, information security, continuous learning, and service improvement.

Work arrangement
Yes