Telesales Specialist

Company Description Viviana Properties is a real estate firm built on integrity, transparency, and reliability in every client interaction. The company focuses on providing tailored services for individuals and investors who are buying, selling, or building property portfolios. Clients rely on Viviana Properties for honest guidance, clear communication, and expert support throughout the entire transaction process. The team emphasizes long-term relationships, positioning the company as a trusted partner in real estate decisions. Viviana Properties is dedicated to delivering consistent, high-quality service that reflects its core values of trust and honesty.
Role Description The Telesales Specialist will engage prospective and existing clients over the phone to promote Viviana Properties’ real estate services and property offerings. This part-time, on-site role based in the Kolkata metropolitan area involves making outbound calls, responding to inbound inquiries, qualifying leads, and scheduling property visits or consultations for the sales team. The specialist will maintain accurate records of interactions in the CRM system, follow up on leads, and provide clear and honest information aligned with company values. The role also includes collaborating with colleagues to refine sales scripts, improve call strategies, and support client satisfaction through timely, professional communication.
Qualifications
Candidates should possess strong Communication and Customer Service skills to interact effectively with clients and build trust.
Candidates should possess solid Sales and Customer Support skills to convert inquiries into qualified leads and support the sales process.
Candidates should possess Training-related skills, such as the ability to learn scripts, adapt to coaching, and share best practices with peers.
Relevant experience in telesales, telecalling, or inside sales, preferably in real estate or a related sector.
Proficiency in spoken and written English; fluency in local languages commonly used in the Kolkata metropolitan area is an advantage.
Comfort working with basic computer applications and CRM or lead-management tools.
Strong work ethic, reliability, and the ability to work on-site during scheduled part-time hours.
Minimum high school diploma; additional education in business, marketing, or communications is beneficial.

Work arrangement
No