Sales Support Administrator

Company Description PILON ENGINEERING is India’s leading research and development partner, supporting clients from lab-scale concepts through pilot, demonstration, and commercial implementation. The company is an OEM specializing in stringent reactors, CSTRs/autoclaves, flow chemistry micro grid reactors, and batch-to-continuous process developments. PILON ENGINEERING delivers proof of concepts and complete basic and detailed engineering packages, backed by rigorous in-house testing protocols and strong FAT/SAT support. The organization focuses not only on designing and supplying systems, but also on helping clients realize returns on their investments by jointly generating products through its plants.
Role Description The Sales Support Administrator is a full-time, on-site role based in the Pune Division. This role supports the sales team by handling day-to-day administrative tasks, including managing order processing, preparing sales documentation, and maintaining accurate customer and sales records. The position involves responding to customer inquiries, coordinating with internal technical and operations teams, and ensuring timely follow-up on quotations, orders, and deliveries. The Sales Support Administrator will assist in scheduling meetings, preparing reports, and updating CRM or other tracking tools to keep sales activities organized and transparent. This role contributes to smooth sales operations and helps provide a reliable, responsive experience to customers and partners.
Qualifications
Customer-facing skills, including Customer Service and Communication, to handle inquiries and maintain professional relationships with clients.
Sales operations skills, including Order Processing and Sales, to support quoting, order entry, tracking, and coordination of deliveries.
Administrative skills, including Administrative Assistance and general office organization, to manage documentation, reports, and internal coordination.
Proficiency with standard office software (e.g., spreadsheets, word processing, email) and familiarity with CRM or ERP systems.
Strong attention to detail, time management, and the ability to prioritize tasks in a fast-paced engineering and manufacturing environment.
Excellent written and verbal communication skills in en_US; additional local language skills are an advantage.
Prior experience in sales support, customer service, or administrative roles; experience in engineering or industrial equipment sectors is beneficial.
Relevant educational background in business administration, commerce, engineering, or a related field.
Daily tasks:
tender documentation
offer preparation in word files
updating master sheet
data feeding
backend enquiry tasks and helping sales leads in achieving efficient and timely work completion
Vendor registration documentation
Sending 50-100 emails on daily basis to clients and end users
managing customer support complains and resolving the issues efficiently after talking to internal teams.
Responding timely to all customer support tasks and maintaining records

Work arrangement
No