Senior Developer Experience & Documentation Engineer

Great developer tools earn trust in the details, a quickstart that works, an example that answers the real question, and a team that listens when something breaks.
We’re hiring a Senior Developer Experience & Documentation Engineer to bring that standard to Thally.
Thally helps software teams keep product knowledge in sync with the products they build. Our open-source documentation engine and managed platform connect documentation, developer workflows, and AI agents so knowledge stays useful as software changes.
You’ll help developers succeed with Thally, keep our own documentation accurate and useful, and build a community where people learn, contribute, and help shape the product.
The role
You’ll own the developer journey from “What is Thally?” to a working implementation and continued use. That means using the product yourself, understanding where developers get stuck, and working with engineering to make those experiences better.
You’ll also turn product changes into clear explanations and create opportunities for developers to connect with Thally and with each other. Your work will influence both how we explain the product and how we build it.
What you’ll own
Developer experience
Use Thally regularly to build real projects, test integrations, and spot friction across onboarding, configuration, publishing, and everyday workflows.
Help developers reach their first successful implementation through working examples, starter projects, demos, and practical guidance.
Turn questions and feedback into reproducible issues, clear recommendations, and improvements you can help ship.
Partner with product and engineering to make developer feedback part of product decisions.
Documentation and product knowledge
Own the quality and organization of Thally’s documentation, including quickstarts, tutorials, reference material, troubleshooting guides, and release notes.
Keep documentation and examples aligned with product releases, validating instructions against the actual product.
Turn recurring support questions into answers developers can find and use independently.
Maintain a shared knowledge base so product decisions, limitations, and common solutions remain accessible as Thally grows.
Use AI tools thoughtfully to accelerate the work while taking responsibility for technical accuracy and editorial quality.
Developer community
Build welcoming spaces where developers can ask questions, share projects, exchange ideas, and contribute.
Create useful technical content, including articles, videos, demos, and workshops grounded in real developer needs.
Develop relationships with users, open-source contributors, and communities working on documentation, developer tooling, and AI agents.
Establish a sustainable rhythm of office hours, community conversations, and contributor activities.
Bring insights back into the product team and close the loop with developers when their feedback leads to a change.
What you bring
Hands-on software development experience and confidence building, debugging, and explaining working applications.
Strong technical writing skills: you can make a complex concept understandable without losing the details that matter.
Familiarity with JavaScript or TypeScript, Git, APIs, and modern web development workflows.
Evidence of helping developers succeed through documentation, open-source work, technical support, teaching, content, or community building.
Good judgment about when a problem needs better documentation and when the product itself needs to change.
The initiative to identify useful work, prioritize it, and follow through.
Experience with docs-as-code, MDX, Next.js, CLI tools, MCP, or AI development workflows would be helpful. You don’t need to have held a Developer Advocate title before.
What success looks like
Developers get started faster and encounter fewer avoidable obstacles. Our documentation reflects how the product actually works. Community questions lead to better guidance and better product decisions. More developers return, share what they’ve built, and contribute.
We’ll measure the role through those outcomes, supported by onboarding completion, recurring support issues, documentation usefulness, and meaningful community participation.
Why join Thally
At Thally, developer experience is central to the product we’re building. You’ll have room to shape how developers discover, understand, and use it—and to make their experience better through both words and code.
If you enjoy building things, explaining them clearly, and helping other developers succeed, we’d like to hear from you.

Work arrangement
Yes