Training Manager | ATT | Alex

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager for Training who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
If you are a Training Manager looking for a global career, do not miss this opportunity!
As a Training Manager, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
Key Responsibilities
Supervise/Observe Training Delivery in class;
Guide/Coach trainers on technical/soft-skills related aspects;
Assess/Analyze/Monitor KPI Performance for waves;
Create effective action plans for improvements in training results;
Supervise, Observe and Coach the Nesting Leads and support resources using an effective, consistent, & organized system;
Create and provide updated, accurate & timely reports as required;
Facilitate the handover of the trainees to the production floor; and
Drive learner performances week on week through rolling out contests, quizzes, tests, etc.
Required Skills/Education
• College Degree (Masters/MBA is preferred)
• Minimum of 5-year BPO experience with at least 3 years of managing Training and Development business unit
• Ability to use MS Office applications: Excel, Power Point, Word, and Outlook
• Excellent written and oral communication skills
• Ability to build networks within and across functions through proactive communication
• Ability to maintain a high degree of confidentiality and professionalism
• Strong work ethics, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities

Employment type
Full-time

Work arrangement
No