Front Desk Supervisor

We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.
Supervises Front Desk, Night Auditors and Guest Services Agents.
As Front Desk Supervisor, you will:
Schedule and direct Front Office team members as needed
Serve as Manager on Duty in the absence of the Director and Front Office Manager
Greet, register, assign rooms to guests and input information into property management system
Collect and post security deposit as each guest checks in
Explain room charges to guest and accept payment by cash, check or credit cards
Issue room keys
Check guests out of property management and phone system
Answer all phone calls to the front desk and operator, transfer calls as needed
Turn on or restrict guest phones as needed
Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions
Remain aware of room occupancy and availability
Compute bills, collect payments, and make change for guests
Handle and count cash and process credit card payments and credits
Makes and confirms reservations
Able to listen and find solutions to guests problems
Balance all cash, credit card and other postings to the daily report at end of shift
Makes cash deposit in safe
Coordinate with housekeeping when VIP Guests arrive
Train all new Front Desk personnel
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Prior customer service or hospitality experience required; strong communication skills across phone, email, and in-person interactions
Ability to multitask and manage guest inquiries, reservations, and cashiering duties with accuracy and efficiency
Confident problem-solving skills with a positive, professional demeanor in all guest interactions
Team-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidays
Required to pass a background screen, drug test, and prove eligibility to work in the United States

Employment type
Full-time

Work arrangement
No