Customer Care Representative

Hourly Wage
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Monthly rewards & recognition programs
Employee Discounts
Health and Wellness programs including a personal trainer dedicated to Sutherland
Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
Strong attention to detail and the ability to effectively multitask
High school diploma or GED; an Associate's degree is a plus.
Know your way around a PC with strong keyboard skills and basic MS Office knowledge.
Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.
A quiet and distraction-free, secure place to work.

Employment type
Full-time

Work arrangement
Yes