Senior Account Executive

Company Description Bismarck World, part of the Bismarck Group, is a diversified customs clearance and logistics company based in Mumbai, with over five decades of cumulative experience. The organization is recognized as a leading customs broker, providing high-quality, cost-effective solutions that support and enhance clients’ business needs. Services include air and ocean freight, customs clearance for import and export consignments, transportation, warehousing, and DGFT-related matters. Drawing on deep industry expertise and a skilled team, Bismarck World completes end-to-end clearance and logistics processes within defined timelines. The company has strong domain experience across FMCG, metals, wires, furniture, and chemicals, and is committed to a professional, responsive, and client-focused approach.
Role Description The Senior Account Executive role at Bismarck World is a full-time, on-site position based in Mumbai. This role is responsible for managing key client accounts in customs clearance and logistics, serving as the primary point of contact for inquiries, service requests, and ongoing coordination. Day-to-day activities include overseeing shipment documentation, supporting customs processes, monitoring timelines, and collaborating with internal operations teams to ensure accurate and timely deliveries. The Senior Account Executive will help identify client requirements, propose suitable service solutions across freight, warehousing, and transportation, and maintain strong relationships through proactive communication. The role also involves tracking account performance, resolving issues, preparing reports for leadership, and contributing to process improvements that enhance client satisfaction and operational efficiency.
Qualifications
Strong client relationship management skills, including account handling, stakeholder communication, and service coordination.
Experience in customs clearance, import/export documentation, and logistics operations (air freight, ocean freight, warehousing, transportation).
Ability to analyze client requirements, develop tailored solutions, and support business growth through upselling and cross-selling of services.
Proficiency in preparing and reviewing documentation, maintaining accurate records, and using basic office and CRM software tools.
Excellent written and verbal communication skills in English; additional local language proficiency is an advantage.
Strong organizational and time-management abilities, with attention to detail and a commitment to meeting deadlines.
Prior experience in FMCG, metals, wires, furniture, or chemicals-related logistics or customs brokerage is highly beneficial.
Bachelor’s degree in Business, Commerce, Logistics, or a related field, or equivalent professional experience in account management and customs brokerage.
Demonstrated ability to work collaboratively with cross-functional teams and maintain a professional, customer-centric attitude.

Work arrangement
No