Spanish Customer Service Representatives - Emergency (Virginia State Residents)

The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. This includes:
· Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
· Will be handling calls related to power outages and other emergency situations.
· Must be an active listener and can leverage probing question skills to provide resolutions.
· Agents will also educate customers on suppliers and energy choice programs.
What we offer:
Hourly rate
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Excellent verbal and written communication skills
Bilingual in Spanish and English (testing sent upon application submission)
Full time availability
Driven by solving problems and meeting goals
Familiar with Microsoft Office
Experienced in customer service with strong multi-tasking skills
High school diploma or equivalent

Employment type
Full-time

Work arrangement
Yes