Client Relations Specialist - iWorQ

Onsite Client Relations Specialist
Monday-Friday | $45,000/annually + Benefits
iWorQ system in Logan, Utah is looking for a Client Relations Specialist to join our team. This role is essential to customer satisfaction and retention. You’ll support government clients by answering questions, configuring software, hosting virtual trainings, and resolving issues. If you enjoy helping people, learning new software, and building strong client relationships, we’d love to hear from you.
iWorQ is a fast-growing Software as a Service (SaaS) company that supports municipal government agencies across the U.S. With more than 2,000 customers and a best-in-class Net Promoter Score (NPS) of 82+, we are known for our dedication to customer success and long-term relationships.
Responsibilities:
Provide technical support for iWorQ’s government software via phone and email
Answer client questions and make account updates as needed
Host virtual trainings for new and existing customers
Track, troubleshoot, and follow up on customer issues and bugs
Import and assist with customer data requests
Complete client follow-up and move-out calls/emails
Interact with clients through inbound and outbound calls
Collaborate with internal teams and complete additional tasks as assigned
Performance Expectations:
This position is evaluated regularly based on company needs.
Current expectations include:
Complete 20 Quarterly Follow-Up (QFU) calls per week
Send 2 client referrals per week to the Client Sales team
Lead 2 virtual client trainings per week
Complete all assigned client move-out calls/emails weekly
Respond promptly and professionally to all client follow-ups
Continue learning iWorQ applications and supporting team goals
Qualifications:
Bachelor’s degree in Communications, Business, or a related field (preferred)
Previous phone-based or virtual customer service experience
Excellent verbal and written communication skills
Strong time management and organizational skills
Comfortable learning and working with new software
Proficiency in Microsoft Office
Schedule:
Monday-Friday | 8AM-5PM
On-site
Why Work at iWorQ?
Stable, full-time schedule with no nights or weekends
In-office collaboration in Logan, Utah
Supportive team environment
Opportunity to build meaningful relationships with customers
Work with the best customers in local government
Benefits:
Insurance Benefits: Health | Dental | Vision
Life and Accidental Insurance
Paid maternity and paternity leave after 12 months
Paid Time Off
Paid Holidays
Roth IRA contribution matching program
Compensation
Annual salary of $45,000
About US
Since 2001, iWorQ has been a pioneer in SaaS solutions for city and county governments. Today, we provide over 20 highly configurable applications that help municipalities manage permitting, planning, code enforcement, work orders, inspections, fleet tracking, and more, all securely hosted on AWS GovCloud. Our commitment to customer success is reflected in our world-class NPS score of 80+. Learn more about iWorQ at iworq.com
We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.

Employment type
Full-Time

Work arrangement
No