Incident Manager Required in Singapore

We are hiring for International Job Opportunities for Incident Managers - Canada | Europe | Australia | Singapore | UAE
******* Service charges are applicable *******
Only Serious Candidates Must Apply
Please note: This opportunity is strictly intended for individuals who are fully prepared professionally, personally, and logistically to relocate abroad. Applicants who are uncertain, exploring options casually, or not ready to move overseas in the near future are strongly advised not to apply. We are seeking serious professionals who understand the responsibilities and long-term commitment involved in working in a foreign country.
Job Details
Type of Job: Work Permit and Permanent
Salary Package: INR 38 Lacs - 52 Lacs Per Annum
WhatsApp CV or Call: +91 8700619955 (Mr. Rahul)
Key Responsibilities for Incident Managers
Manage and coordinate the complete incident management lifecycle, from incident identification and logging through resolution and closure.
Lead the response to major incidents affecting IT services, business applications, infrastructure, networks, and critical systems.
Assess incident severity, business impact, urgency, and priority to ensure appropriate response and escalation.
Coordinate technical teams, service desk personnel, infrastructure teams, application support, vendors, and business stakeholders during incidents.
Facilitate major incident calls and establish clear communication channels among incident responders and stakeholders.
Ensure timely escalation of critical incidents in accordance with established service management procedures and SLAs.
Monitor incident progress, response times, resolution timelines, and service restoration activities.
Maintain accurate incident records, timelines, impact assessments, resolution details, and communication logs.
Communicate incident status, business impact, service disruptions, workarounds, and recovery updates to relevant stakeholders.
Coordinate root cause analysis (RCA) and post-incident reviews to identify underlying causes and prevent recurrence.
Collaborate with problem management teams to develop corrective and preventive actions.
Identify recurring incidents, service risks, operational bottlenecks, and opportunities for service improvement.
Ensure incident management processes align with ITIL practices, internal policies, service agreements, and operational standards.
Monitor incident management KPIs, including mean time to resolve (MTTR), response time, SLA compliance, incident volume, and recurrence rates.
Prepare incident reports, major incident summaries, performance dashboards, and management updates.
Drive continuous improvement initiatives to strengthen incident response, minimize service downtime, and improve service reliability.
Eligibility Requirements
Bachelor’s or Master’s Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
Minimum 5–20 years of relevant incident management, IT service management, technical support, or IT operations experience, depending on the role and country.
English communication skills.
If you have a background in Incident Management, Major Incident Management, IT Service Management, IT Operations, Service Delivery, Application Support, Infrastructure Support, Problem Management, or Technical Operations, you are encouraged to apply for independent work permit & permanent jobs across Canada, Australia, Europe, Singapore, and the UAE.
For further inquiries, please call: +91 8700619955 (Mr. Rahul)

Work arrangement
No