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At a glance
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About the role
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Greetings from Tata Consultancy Services !
Role : Incident Manager
Experience : 4 - 8 years
Location : Navi Mumbai
ITIL, ITSM, Collaboration skill, stakeholder management, IT development and support experience, Problem Management, Change Management.
Sound knowledge on the technology - Kafka, Gem Fire ,Life Ray, Postgres, Istio and Skill Set - OCP, Linux, JAVA, PL SQL
Providing periodic major incident metrics reports
Leveraging technology to issue all communications and providing key stakeholder management
Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution
Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
Work arrangement
No
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