Back Office Manager

Company Description Capri Global Capital Limited (“Capri Loans”) is a diversified, retail-focused Non-Banking Financial Company listed on both the BSE and NSE. With an AUM of over Rs. 40,000 crores, the company serves more than 7.6 lakh customers through 1,400+ branches and a workforce of over 13,700 team members across India. Capri Loans offers secured and collateralized lending solutions in Gold Loans, MSME Loans, Construction Finance, and Housing Loans through its wholly owned subsidiary, Capri Global Housing Finance Limited (“CGHFL”). The organization also operates fee-based businesses, including insurance distribution via a corporate agency license and car loan distribution through Capri Loans Car Platform Private Limited (“CLCPPL”). Capri Loans is focused on sustainable growth, operational excellence, and expanding financial access in diverse markets.
Role Description The Back Office Manager role is a full-time, on-site position based in Ahmedabad. The Back Office Manager will oversee daily back office operations, including transaction processing, documentation, data management, and coordination with branch and front-office teams to ensure accuracy and compliance. This role involves supervising office administration activities, managing workflows, monitoring service levels, and implementing operational policies and standard operating procedures. The Back Office Manager will collaborate with finance and operations teams to support reporting, audits, and reconciliation tasks, while proactively identifying process improvements to enhance efficiency and risk control. The role also requires effective communication with internal stakeholders, training and guiding team members, and ensuring timely resolution of operational issues.
Qualifications
Candidates should possess strong Back Office Operations skills, including transaction processing, documentation management, and data accuracy.
Candidates should possess Operations Management capabilities, such as workflow planning, team supervision, and process improvement.
Candidates should possess effective Communication skills for coordination with internal stakeholders, reporting, and issue resolution.
Candidates should possess a solid understanding of Finance-related processes, reconciliations, and compliance in a financial services environment.
Candidates should possess Office Administration skills to manage office resources, records, and day-to-day administrative activities.
Relevant experience in NBFCs, banking, or financial services back office operations is highly beneficial.
Bachelor’s degree in Commerce, Business Administration, Finance, or a related field is preferred.
Proficiency in MS Office, core banking or loan management systems, and familiarity with regulatory requirements will be an advantage.
Strong attention to detail, analytical mindset, and ability to work in a fast-paced, target-driven environment.

Work arrangement
No