HIRING NOW | STUDENT SUCCESS & LEARNER SUPPORT EXECUTIVE | REMOTE / WORK FROM HOME

🚀 HIRING NOW | STUDENT SUCCESS & LEARNER SUPPORT EXECUTIVE | REMOTE / WORK FROM HOME
ISCAP SERVICES PVT. LTD.
Student Success • Learner Engagement • Education • Career Development
Are you a good communicator who enjoys helping people, solving problems, coordinating activities, and ensuring students have a positive learning experience?
ISCAP Services Pvt. Ltd. is looking for responsible, organised, and student-focused Student Success & Learner Support Executives to support enrolled learners throughout their learning journey.
This opportunity is suitable for graduates, freshers, and candidates with experience in customer support, student coordination, education, or client servicing.
📌 JOB DETAILS
Company: ISCAP Services Pvt. Ltd.
Job Title: Student Success & Learner Support Executive
Department: Student Experience & Program Operations
Education: Any bachelor's degree
Experience: Freshers and experienced candidates
Work Mode: Remote / Work From Home
Location: India – Remote
Employment Type: Internship or full-time employment, depending on the specific vacancy
Application: CV + mandatory screening answers through WhatsApp
🎯 ROLE OBJECTIVE
Your responsibility will be to help enrolled students stay engaged, understand program procedures, resolve routine queries, complete learning activities, and progress through their courses, internships, and projects.
You will act as a communication link between students and ISCAP's academic, mentoring, technical support, and program management teams.
The goal is to improve student satisfaction, engagement, and course completion—not simply answer messages or promote additional courses.
💼 KEY RESPONSIBILITIES1. Student Support & Enquiry Management
Respond professionally to student enquiries through WhatsApp, email, telephone, and approved digital channels.
Help students understand course schedules, learning resources, assignments, deadlines, and program procedures.
Resolve routine issues and escalate academic, technical, billing, or other complex concerns to the relevant team.
Maintain records of student requests, actions taken, and resolutions.
2. Student Engagement & Retention
Monitor student participation, attendance, assignment submissions, and learning activity where authorised.
Identify inactive learners and follow up respectfully to understand the challenges they face.
Encourage students to follow their learning plans and complete pending activities.
Help learners reconnect with trainers, mentors, or program coordinators when necessary.
Record engagement concerns and suggest suitable support measures.
3. Learner Feedback & Issue Resolution
Collect student feedback about courses, mentors, learning materials, and support services.
Identify recurring problems and communicate them to the relevant internal teams.
Track complaints and unresolved issues until they are addressed or properly escalated.
Maintain professional, empathetic communication, especially when students are frustrated or dissatisfied.
4. Progress Tracking & Coordination
Track learner progress, project milestones, assessments, and completion status.
Coordinate with trainers, project mentors, and internship coordinators.
Send approved reminders about sessions, assessments, submissions, and deadlines.
Support certificate processing according to verified completion requirements and company policies.
5. Reporting & Student Experience Improvement
Maintain student records and support trackers using approved spreadsheets or management systems.
Prepare regular reports on enquiries, engagement, pending issues, feedback, and progress.
Identify common barriers affecting student participation or course completion.
Recommend practical improvements based on learner feedback and support data.
✅ ELIGIBILITY CRITERIA
Bachelor's degree in any discipline.
Freshers are welcome.
Good verbal and written communication skills.
Patient, empathetic, and solution-oriented attitude.
Basic computer, spreadsheet, email, and WhatsApp skills.
Ability to organise tasks, follow up consistently, and meet deadlines.
Comfortable communicating with students from different academic backgrounds.
Reliable internet connection and laptop/computer for remote work.
Experience in customer support, student services, education counselling, program coordination, or client relationship management is an advantage.
📊 PERFORMANCE EXPECTATIONS
Performance may be evaluated based on:
Student response time and support quality.
Accuracy of information provided.
Timely resolution and escalation of issues.
Completion of follow-ups.
Learner engagement and feedback.
Accuracy of student records and reports.
Contribution to improved learner progress and course completion.
Student satisfaction and genuine issue resolution matter more than the number of messages sent.
📚 WHAT YOU WILL LEARN
Support → Understand → Resolve → Engage → Track → Improve
Gain practical experience in student relationship management, customer support, learner engagement, education operations, issue resolution, reporting, and program coordination.
High-performing candidates may be considered for additional responsibilities or future employment opportunities based on performance and business requirements.
📌 INTERNSHIP VS FULL-TIME EMPLOYMENT
ISCAP may recruit separately for internship and full-time employment positions.
Internship: Duration, working hours, stipend, responsibilities, and completion requirements will be communicated before acceptance.
Full-time employment: Salary, working hours, probation, benefits, and applicable employment terms will be documented in the employment offer.
The applicable arrangement and compensation will be clarified during recruitment. An internship does not automatically guarantee permanent employment.
🔴 MANDATORY SCREENING QUESTIONS
Answer all questions and send your CV with your responses through WhatsApp. Incomplete applications may not be shortlisted.
Q1. What is your highest qualification and passing year?
Answer: ___
Q2. Do you have previous experience in customer support, student coordination, education, or client servicing? YES / NO
Q3. How many hours per day can you consistently dedicate to this role?
Answer: ___ hours
Q4. How many days per week can you reliably work?
Answer: ___ days
Q5. If 80 students are enrolled and 60 are active this week, what percentage of students are active?
Answer: ___%
Q6. If 50 student queries are received and 42 are resolved, how many remain unresolved?
Answer: ___
Q7. Are you comfortable communicating with students over telephone, WhatsApp, and email? YES / NO
Q8. If a student has missed several assignments, how would you approach them and help identify the reason?
Answer in 2–3 sentences: ___
Q9. If you cannot resolve a student's technical issue yourself, what would you do?
Answer in 2–3 sentences: ___
Q10. Can you maintain accurate records and complete follow-ups without repeated reminders? YES / NO
Q11. Do you have a laptop/computer and reliable internet connection? YES / NO
Q12. Are you comfortable handling sensitive student information responsibly and following confidentiality procedures? YES / NO
Q13. Why are you interested in student success and learner support?
Answer in 2–3 sentences: ___
Q14. When can you join if selected?
Answer: Immediately / Within 7 days / Within 15 days / Within 30 days / Other
Freshers will be evaluated on communication, empathy, numerical reasoning, problem-solving, and willingness to learn.
📲 HOW TO APPLY
WhatsApp: +91 84650 20524
Email: hrsupport@iscap.in
Website: https://iscap.in
Send your CV and screening answers in this format:
APPLICATION — STUDENT SUCCESS & LEARNER SUPPORT EXECUTIVE
Name:
Current Location:
Highest Qualification:
Passing Year:
Relevant Experience:
Languages Known:
Hours Available Per Day:
Preferred Arrangement: Internship / Full-Time Employment
Earliest Joining Date:
I have attached my CV and answered the mandatory screening questions. I confirm that the information provided is accurate to the best of my knowledge.
Only candidates who complete the screening process and meet the role requirements will be considered for the next stage.
🚀 HELP LEARNERS SUCCEED WITH ISCAP
ISCAP SERVICES PVT. LTD.
Upskill • Intern • Get Hired
Support students, solve problems, improve learning experiences, and help learners move towards their career goals.
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Work arrangement
Yes