Desktop Engineer

Provide first and second-level technical support to end users, troubleshooting and resolving incidents independently
Resolve high-priority incidents and provide solutions
Coordinate and provide solutions for escalated incidents, prioritize tasks professionally, and ensure timely updates to users directly or through relevant stakeholders
Advise and coordinate with internal teams, external vendors, and stakeholders on technical enquiries, providing solutions and resolutions as issues arise
Coordinate support for seasonal exercises, ensure connectivity and application readiness tests are completed on time, and manage incident escalation during live exercises
Manage and support ad-hoc hardware and software testing with internal and external parties, provide guidance on testing and planning, and keep the team informed of workarounds and solutions for escalated issues
Process, follow up, and close service requests within SLA, ensure all required information is provided by requestors, and advise stakeholders on service request matters including impact assessments
Perform folder management tasks including creation, deletion, and modification based on service requests raised by users
At least 2 years of EUC experience would be ideal
Good communication and interpersonal skills
Meticulousness and ability to multitask effectively
Capacity to work well in teams and independently in a fast-paced environment
Excellent customer service orientation and people management skills

Employment type
Full-time

Work arrangement
No