IT Concierge/Support Engineer

As an IT Concierge Engineer with NCS Group, the broad area of your job responsibilities will cover the following:
Provide front-line IT support and assistance to end-users in a professional, courteous manner.
Handle walk-in requests, phone calls, and digital service requests efficiently.
Perform basic troubleshooting for hardware, software, and connectivity issues.
Coordinate with technical teams for complex issues requiring escalation.
Set up and configure workstations, laptops, mobile devices, and peripherals.
Support meeting room technology setup and troubleshooting.
Track and manage IT equipment loans, returns, and inventory.
Ensure proper documentation of all service requests and resolutions.
Maintain accurate records in IT service management systems.
Support hardware refresh and deployment activities.
Support employee onboarding and offboarding for preparation and revocation of assets.
Communicate clearly with users about issue status and resolution timelines
Collaborate with IT teams across Applications, Infrastructure, and Cyber domains
Participate in service improvement initiatives
Contribute to knowledge base articles and user guides.
Support continuous improvement and reporting in IT support services quality.
Participate in on-call rotation if required by client.
Minimum 1 year of experience in Service Management Centre
Proficiency in Windows 10/11, Microsoft 365, Active Directory
Experience working in enterprise or government systems environments is an advantage
Experience with ticketing system

Employment type
Full-time

Work arrangement
No