Industrial/Organizational Psychologist

Job Title: Industrial/Organizational Psychologist - Customer Success Executive
Company: MantraCare
Department: Customer Success / Client Relations
Qualification: Postgraduate in Industrial/Organisational Psychology
About MantraCare
MantraCare is a global digital healthcare and wellness platform offering AI-powered therapy, chronic disease management, and employee wellness solutions to individuals, employers, and insurers across 40+ countries. Our mission is to make healthcare accessible, affordable, and technology-driven.
Summary:
As an Organizational Psychologist you will ensure that clients gain maximum value from MantraCare’s wellness services. You’ll own the post-sales relationship, guide onboarding, drive engagement, and support retention and growth.
Key Responsibilities
· Lead smooth client onboarding and ensure strong initial engagement.
· Serve as the primary contact for assigned clients—responding to queries via email, phone, or chat.
· Monitor client engagem-ent, identify areas for improvement, and promote service adoption.
· Collect client feedback and relay insights to product and operations teams.
· Proactively address churn risks and enhance customer satisfaction.
· Maintain accurate client data in CRM systems, tracking usage, renewals, and satisfaction.
· Conduct webinars, training sessions, and client success programs.
· Collaborate cross-functionally with Sales, Product, Support, and Provider Relations teams.
· Create client engagement calendars and manage EAP programs with clients.
Ideal Candidate
· Excellent communication and relationship-building skills.
· Strong organizational and problem-solving abilities.
· Prior experience in customer success, account management, or client servicing preferred.
· Comfortable using CRMs and digital communication tools.
· Passion for health, wellness, or technology a plus.
Apply: Send your resume to rushali@mantra.care or WhatsApp at +919718766991

Work arrangement
Yes