CargoWise TMS Support Analyst_104779

Company:A Large Global Organization
Key Skills: Cargowise, TMS, Application Support, L2 Troubleshooting
Roles and Responsibilities:
Provide day-to-day support for CargoWise TMS across forwarding, customs, shipments, declarations, billing, job management, milestones, and workflows.
Review, troubleshoot, prioritize, and resolve application support tickets raised by operational and business users.
Investigate recurring incidents, identify root causes, document findings, and support corrective actions.
Assist with CargoWise configuration updates involving users, organizations, workflows, milestones, charge codes, document templates, reference data, and operational settings.
Support testing and validation of system changes, enhancements, upgrades, patches, and new configurations.
Work with operations, customs, finance, IT, regional teams, and software vendors to clarify requirements and resolve issues.
Maintain support documentation, troubleshooting guidance, known-issue records, configuration notes, and user instructions.
Provide user guidance and knowledge sharing to improve CargoWise adoption and reduce repeat incidents.
Identify opportunities to improve data quality, operational efficiency, user experience, and system processes.
Skills Required:
5 - 9 years of relevant experience in application support, systems support, logistics operations, or a comparable role.
Hands-on experience in application support for enterprise business applications, preferably within logistics or freight forwarding.
Strong CargoWise TMS experience, ideally supporting Forwarding and Customs modules.
Understanding of shipment lifecycle, job management, billing, documentation, customs declarations, milestones, and forwarding operations.
Ability to analyze application issues, support business users, translate requirements, and assist with configuration and validation activities.
Good to Have:
L2 troubleshooting experience for CargoWise or related enterprise applications.
Education: Bachelor's degree in Information Technology, Computer Science, Logistics, Supply Chain, or a related discipline is preferred.

Work arrangement
No