Pre-Sales Executive

BathStory is a new-age, design-first bathroom brand on a mission to transform how India shops for and experiences its bathroom products. We bring together thoughtful design, quality products, accessible pricing and dependable service. From shower partitions and drains to smart LED mirrors and other bathroom essentials, we're building a one-stop bathroom brand for the modern Indian homeowner.
About the role:
We're looking for a proactive, customer-focused Pre-Sales Executive to be the first point of contact for customers interested in our shower partitions category. You'll play an important role in converting customer enquiries into qualified site visits by understanding their requirements, building trust and guiding them towards the next step in their bathroom upgrade journey.
This role is ideal for someone who enjoys speaking to people, communicates confidently, is organised and knows how to turn a conversation into action.
What you'll do:
1. Engage & Qualify Customer Leads
Connect promptly with customers who enquire about BathStory through our website, ads and other channels.
Understand their bathroom requirements, renovation stage, budget and purchase timelines.
Explain BathStory's products, services and site-visit process in a clear, engaging manner.
Identify high-intent leads and guide them towards booking a site visit.
2. Drive Site-Visit Bookings & Conversions
Convert qualified enquiries into confirmed site-visit appointments.
Coordinate with Site Visit Agents to schedule appointments based on customer preferences, location and team availability.
Send confirmations and reminders through calls and WhatsApp to ensure customers are prepared for their visits.
Proactively manage rescheduling and cancellations to maximise completed site visits.
3. Follow Up & Nurture Leads
Consistently follow up with customers who are undecided, unavailable or yet to schedule a visit.
Handle common customer questions and objections around pricing, timelines, product options and the installation process.
Ensure every potential customer has a clear next step, with no qualified lead falling through the cracks.
4. Manage CRM & Sales Coordination
Maintain accurate, up-to-date lead information, call notes, follow-ups and appointment details in Zoho CRM.
Coordinate closely with Site Visit Agents and the sales team to ensure seamless handovers and a smooth customer experience.
Track daily performance, including calls made, leads contacted, visits scheduled and visits completed.
Share customer feedback and common objections to help improve the overall sales process.
What we're looking for?
0-2 years of experience in pre-sales, inside sales, telesales, customer engagement or a similar customer-facing role. Freshers are welcome to apply as well.
Strong verbal communication skills in English and Hindi. Kannada or other regional languages are an advantage.
Confidence in engaging customers over calls, understanding their needs and driving conversions.
A persuasive yet consultative approach to selling, someone who listens before pitching.
Strong follow-up discipline, attention to detail and the ability to manage multiple leads simultaneously.
Comfort working with CRM tools, spreadsheets and WhatsApp for customer communication.
A proactive, target-driven mindset with a strong sense of ownership.
Experience in home improvement, interiors, real estate or other consumer-facing categories is a plus, but not mandatory.
What success looks like in this role:
Consistently achieving monthly qualified site-visit booking targets.
Maintaining a strong lead-to-site-visit conversion rate.
Ensuring a high percentage of scheduled visits are completed.
Responding quickly to new customer enquiries.
Keeping leads, follow-ups and appointments accurately tracked in the CRM.
Delivering a positive, professional first experience with BathStory.
Why join BathStory?
You'll be joining a growing consumer brand that's rethinking an everyday category. You'll work closely with a driven team, gain hands-on experience in customer engagement and sales, and play a direct role in helping more homeowners discover a better bathroom experience.
Location: Bengaluru
Working Days: 6 days a week. Sundays off.
Reports to: Sales Manager
Salary: 3 LPA

Work arrangement
No