External Manufacturing Principal Quality Technician

Job Description:
Segment: Mars Snacking
Location: Veghel
Contract: Full -time, one-year contract
Make Tomorrow Better Through Quality
At Mars, quality is more than a standard. It's how we build trust with millions of consumers, partners, and pet owners every day. As an External Manufacturing Principal Quality Technician, you will play a key role in ensuring that products manufactured by our external partners consistently meet Mars' global quality expectations.
This is an exciting opportunity to combine your passion for quality, data, systems, and continuous improvement in a highly collaborative international environment. Working closely with our Chocolate and Ice Cream co-manufacturing network across Europe, you will help drive compliance, strengthen quality processes, and enable data-driven decision-making that supports our iconic brands.
What will be your key responsibilities?
As part of the External Manufacturing Quality Assurance team, you will:
Manage quality data and records for external manufacturers and co-packers in line with Mars External Manufacturing Quality Management Standards
Act as the EMQA Digital Lead, owning quality metrics, reporting, and dashboard development through Power BI and SAP-based solutions
Drive digital transformation and continuously improve reporting capabilities that support business decision-making
Become the team's subject matter expert for Hold & Release processes
Coordinate complaint management activities, including reporting, follow-up with external manufacturers, and trend analysis
Prepare reporting for quarterly and annual business reviews, as well as ad hoc quality performance requests
Maintain external certification records, including GFSI, Lifestyle, and other quality-related certifications
Manage supplier files and key quality metrics to ensure data accuracy and compliance
Coordinate document sharing and approvals through DocuSign
Support Product Verification activities across Europe (excluding the UK)
Act as the Quality point of contact for the NQC workstream and lead the blocked stock review process
Provide administrative and operational support to the wider EMQA team when required
What are we looking for?
We're looking for a detail-oriented quality professional who enjoys working with data, systems, and cross-functional stakeholders to drive excellence. You will bring:
A Bachelor's degree in Food Science, Food Technology, or a related field (preferred)
Knowledge of Quality Management Systems such as ISO, BRCGS, or IFS
Experience in Quality Assurance, Quality Systems, or a related food manufacturing environment
Experience facilitating technical workstreams and collaborating with suppliers or external partners
Strong problem-solving skills with a scientific and analytical mindset
High learning agility and the ability to quickly adapt to new tools and technologies
Proficiency or strong interest in systems such as SAP, Power BI, and other digital quality platforms
Excellent attention to detail and strong document management capabilities
Strong communication and stakeholder management skills
A proactive, continuous improvement mindset and the ability to work independently
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
Ready to make an impact?
If you're passionate about quality, enjoy turning data into insights, and thrive in a collaborative environment where you can influence both systems and people, we'd love to hear from you.
Let a career at Mars be more than just a job. Apply today and start your journey.