AGM - Transport Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Job Purpose
Transport Performance is the Transport Elements and Services champion for the end-to-end Transport service performance and operational excellence across all layers IPMPLS, DWDM, Optical.
Acting as the critical bridge between Network Operations, Planning/CODE, SNOC, RAN, Core, Fiber, Projects, Enterprise and OEM partners, the Transport Performance Lead orchestrates cross-domain interventions to ensure high availability, superior service quality and rapid restoration.
The role also champions analytics and modernization.
Business Impact
• Accountable to drive best-in-class Transport availability and service continuity for Mobility, Enterprise and critical Core services.
• Enhance customer experience through sustained improvement in SLAs – service availability, latency, jitter, packet loss, throughput, fault rate and MTTR.
Scale & Complexity
• End-to-end Transport ecosystem spanning IP/MPLS, Microwave, Optical Access, DWDM/Ethernet and Mobility/Enterprise services.
• Multi-vendor network and OSS/NMS environment requiring strong technical governance and cross-functional orchestration.
/Key Responsibilities
Service Availability & Performance
• Own and drive Circle Transport service performance across Access, Aggregation, filed KPI FCS CRC in transport IP and optical and Core layers, ensuring agreed availability and resilience benchmarks
• Proactively identify degradation, congestion, instability and emerging failure risks before they become customer-impacting.
• Drive improvement in service availability and overall network health.
• Ensure Transport-induced Core service outages are prevented through proactive risk identification, protection and corrective actions.
Customer Experience & Performance Assurance
• Drive packet loss, latency, jitter, throughput and service KPIs within agreed SLA/benchmark values.
• Partner with RAN, Core and Enterprise teams for end-to-end service improvement and complaint reduction.
Major Incident, RCA & Problem Management
• Act as the technical escalation authority for complex Transport incidents and high-impact service disruptions.
• Lead structured RCA for P1/P2 and chronic failures and drive permanent corrective action within defined timelines.
Project, Modernization & Technology Transformation
• Provide technical SME support for Transport rollout, consolidation, migration, modernization and network-improvement programs.