Support Coordinator - First Nations

Join a team that values culture, compassion and connection
Full-Time Opportunity based in Cairns QLD
$46.70 (SCHADS Level 4B) + Leave loading + Super + Salary packaging
Wellways celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support.
Make a real difference by walking alongside people during life’s toughest moments.
About the Program
The Aftercare / The Way Back Support Service provides non-clinical, practical psychosocial support to individuals who have experienced a suicidal crisis or attempted suicide. Our aim is to ensure people are not alone during recovery and have access to the right support at the right time.
About the Opportunity
We are seeking a compassionate and motivated Support Coordinator to join our Cairns-based team. In this role, you will walk alongside individuals for up to three months following a suicidal crisis or attempt, offering tailored support to help them reconnect with life and community.
You will work under the guidance of the Team Leader and in collaboration with internal and external stakeholders to support the ongoing delivery of this important service.
Please note: This is an Identified Position and open only to Aboriginal and/or Torres Strait Islander applicants, as part of our commitment to a culturally safe and inclusive workforce.
Your responsibilities will include:
Engaging Aboriginal & Torres Strait Islander individuals and others at higher risk, to participate in the program
Using a strengths-based, recovery-focused approach to co-develop support and safety plans
Participating in intake and assessment alongside referral partners
Maximising engagement through culturally appropriate and inclusive practices
Supporting clients to connect with health, community and clinical supports as per discharge and wellbeing plans
Respecting client rights, confidentiality and self-determination while managing safety and risk
Collaborating with service providers and maintaining accurate client records
Pre-engagement requirements:
Acknowledged by First Nations community and leadership
Demonstrated connection with first nations communities and understanding of their experiences
Certificate IV qualification or commensurate experience in working in the mental health or community services sector
Current valid Driver’s License and the ability to undertake travel for the role
Current Working with Children Check (Blue Card) and NDIS Workers Screening Check
Right to Work within Australia
Satisfactory National Police Records Check (less than 12 months old)
NDIS Worker Orientation Module Certificate - free online course
For a confidential discussion about the role, we encourage you to contact Monique Holland on 03 5671 3953| MHolland@wellways.org
Once you APPLY click here for a copy of the position description
Please attach a copy of your resume and cover letter to the Job application. The interview and selection process will commence once we start receiving the applications.
If you’d like to know more about our reconciliation commitment, please visit our website.
Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.
Job Description Summary
Culture
We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
How to Apply
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.
Applications Close03/11/2026