Information Technology Manager

Company Description Esse India is an immigration consultancy based in New Delhi, India, specializing in guidance and application support for individuals and families seeking opportunities abroad. The organization helps clients understand immigration pathways, eligibility requirements, documentation, and application processes for destinations such as Canada, Australia, Germany, Austria, and Hong Kong, subject to current service offerings. Esse India emphasizes clear communication, personalized guidance, and transparent processes to make complex immigration information easier to understand. The team shares immigration updates, visa information, application guidance, and company news to keep clients informed and engaged. More information is available on their website and via email support.
Role Description The Information Technology Manager will oversee the daily operation, security, and performance of the company’s IT infrastructure and applications. This full-time, on-site role is based in Canada and includes managing networks, servers, end-user systems, and cloud-based tools that support immigration consulting and client relationship management. The IT Manager will coordinate with leadership and teams to understand technology needs, implement solutions, and ensure data security, backup, and compliance with relevant regulations. Responsibilities include supervising IT support activities, managing vendors, planning system upgrades, troubleshooting issues, and documenting IT processes. The role also involves contributing to technology strategy, improving system reliability, and supporting digital tools used for communication, workflow, and client service delivery.
Qualifications
Candidates should possess strong infrastructure and systems management skills, including experience with networks, servers, operating systems, and hardware maintenance.
Candidates should possess skills in information security and data protection, including access control, backup and recovery, and compliance with privacy and security standards.
Candidates should possess skills in cloud services and business applications, with experience managing SaaS tools, productivity suites, CRM platforms, and collaboration solutions.
Candidates should possess skills in IT support and service management, including troubleshooting, incident resolution, ticketing systems, and user training.
Candidates should possess project management and vendor management skills, including planning upgrades, coordinating implementations, and handling contracts and service levels.
Candidates should possess strong communication and stakeholder management skills, with the ability to translate technical concepts into clear, practical guidance for non-technical users.
Relevant qualifications such as a bachelor’s degree in Computer Science, Information Technology, or a related field, and professional certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) are beneficial.

Work arrangement
No