Guest Service Supervisor

F&B SUPERVISOR
1. JOB POSITION F&B Supervisor
2. CATEGORY Supervisor
3. RESPONSIBLE TO F&B Manager.
4. JOB DEFINITION
To organize, supervise and train all service personnel in his department with a view to providing fast and courteous service to guest.
5. DUTIES AND RESPONSIBILITIES
· To organize train and supervise over the restaurant service team members for the purpose of giving satisfactory service to guests.
· To be able to take complete charge in the absence of the F&B Manager.
· To develop restaurant sales through setting high standards of service to guests.
· To allot duties to subordinate team members.
· To acquire through knowledge of Food &Beverage control procedures and implement the same.
· To handle guest complaints and ensure guest satisfaction through immediate action.
· To inspect table cover layouts and equipment placement and settings before commencement of service.
· To inspect all service team members.
· To ensure good overall maintenance of the restaurant.
· To ensure good grooming and personal hygiene of team members.
· To schedule duty shifts for subordinate staff with the approval of the F&B Manager.
· To hold daily team members briefings and counsel them on their deficiencies.

Experience
2 - 4 Years

Employment type
Fixed Term Contract- Staff

Work arrangement
No