Caller

Company Description Naukripay Group (Naukri Pay), founded in 2021 and headquartered in Kolkata, West Bengal, is a human resources and talent-solutions company focused on connecting job seekers with employers across diverse industries. The organization provides customized HR services, including manpower solutions, project-based hiring, pre-screening, interviewing, training, and onboarding support. By leveraging a nationwide network of qualified candidates and strong industry insights, Naukripay Group helps businesses reduce attrition, improve employee performance, and achieve key growth objectives. The company is committed to transparent guidance and skill enhancement for job seekers, while offering reliable, compliant workforce solutions that support clients in meeting their strategic and operational goals.
Role Description This is a full-time, on-site Telecaller role based in New Delhi. The Telecaller will handle outbound and inbound calls to connect with candidates and clients, share information about job opportunities or services, and update records in the internal database or CRM systems. Responsibilities include explaining job roles and requirements clearly, answering queries, and ensuring a professional, courteous experience in every interaction. The role also involves following up on leads, maintaining call logs, meeting daily and weekly call targets, and coordinating with the HR and recruitment teams to support hiring activities. The Telecaller is expected to adhere to company processes, maintain confidentiality, and contribute to a positive and efficient work environment.
Qualifications
Candidates should possess strong verbal communication skills, active listening abilities, and clear telephone etiquette.
Candidates should possess basic computer literacy, familiarity with MS Office or similar tools, and the ability to work with CRM or recruitment software.
Candidates should possess customer service skills, including problem-solving, patience, and a professional, courteous attitude on calls.
Candidates should possess time management and organizational skills to handle call volumes, maintain accurate records, and meet daily targets.
Candidates should possess teamwork and collaboration skills to coordinate effectively with HR, recruitment, and operations teams.
Prior experience in telecalling, customer support, or recruitment process outsourcing is beneficial.
Minimum educational qualification: Higher Secondary (12th pass) or equivalent; a graduate degree is an advantage.
Comfort with working in a target-driven environment and willingness to learn about HR and talent solutions.

Work arrangement
No