Front Office Assistant

Company Description Travancore Court Hotel (A Unit of Famous Realtors) is a hospitality establishment located in Ernakulam, known for providing comfortable stays and attentive guest service. The hotel focuses on creating a welcoming environment for business and leisure travelers through well-maintained facilities and professional staff. As part of Famous Realtors, it operates with an emphasis on reliability, guest satisfaction, and operational efficiency. Team members are encouraged to contribute to a positive guest experience and uphold consistent service standards.
Role Description The Front Office Assistant is a full-time, on-site role based at Travancore Court Hotel in Ernakulam. This position involves greeting guests, managing check-in and check-out procedures, and providing information about hotel services, local attractions, and transportation. The role includes handling phone calls, responding to inquiries, scheduling appointments or reservations, and maintaining accurate guest records and documentation. The Front Office Assistant will perform daily administrative and clerical tasks such as updating logs, filing documents, coordinating with other departments, and ensuring the front desk area is organized and presentable. The role requires adherence to hotel policies, professional communication, and consistent delivery of courteous, efficient service.
Qualifications
Candidates should possess strong Interpersonal Skills to interact professionally and courteously with guests and team members.
Candidates should possess effective Phone Etiquette and Appointment Scheduling abilities to manage calls, reservations, and guest requests.
Candidates should possess solid Administrative Assistance and Clerical Skills to handle documentation, record-keeping, and front office operations.
Attention to detail and accuracy in handling payments, bookings, and guest information.
Proficiency in basic computer applications and hotel management or reservation software is an advantage.
Fluency in English; knowledge of additional regional or international languages is beneficial.
Prior experience in front office, reception, or customer service roles in hospitality is preferred.
Ability to work in shifts, including weekends and holidays, and remain calm in busy or high-pressure situations.

Work arrangement
No