Director, Global Transitions, Lease Administration

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
This role executes client transition projects from mobilization through stabilization, serving as the primary Client point of contact and project manager for new business onboarding and account expansions. The role's focus is on the Lease Administration projects, however also supporting on Portfolio Services as required. Collaborates with Sales and internal workstreams to deliver seamless client experiences while managing budget, scope, schedule, and communications. Coordinates data collection, ensures contractual alignment, identifies risks, and develops mitigation strategies. Facilitates stakeholder and client meetings, monitors progress against implementation timelines, and ensures effective handover to account teams. Manages tactical responsibilities including documentation setup, team coordination, data quality verification, and readiness tracking. As and when required, supports the Implementation and Success Team with executing specific tasks as assigned (i.e. initiating project documentation, collecting data in the project mgmt. tool, following up with workstream leads, data updates and quality checks, etc). This role is expected to manage/support multiple projects at one time and be a strong change leader for client transitions.
What this job involves
Support projects through initiation and execution including ongoing follow ups, project success tracking, and reporting and escalation.
Work collaboratively with LA Ops, JBS and Transition Leads on Account Management and Governance, Communications and Change Management, and Employee Readiness workstreams.
Co-develop and deploy change and communication management plans for each assignment or program that are aligned with overall communication/change management strategy, working with transition lead to identify all key areas of process change, aligning team capability and requirements, and including a detailed communications matrix, required messaging, and delivery mechanisms.
Ensure all workstream leads actively participate during transition and provide required information timely.
Ensure the completion of all data templates, abstraction / migration of data into agreed tools.
Prepare project timeline plans and assume responsibility to maintain transition tracking through completion.
Coordinate as required: system set ups, access requests, reporting review and update, data uploads, data migrations, data checks for missing / inconsistent / incorrect data.
Review comparison between systems or reports and proactively follow up on obtaining missing information.
Document agreed to processes and process flows.
Utilize Governance tools to support program needs.
Facilitate effective internal and client-facing meetings to achieve desired business results including but not limited to change management workshops, project status updates, and cross-functional alignment activities.
Take charge of the execution of transition tactical tasks as outlined in the task list with utmost dedication and attention to detail.
Leverage problem-solving skills to achieve firm and client business goals.
Collaborate with other transition leaders to identify and implement best-in-class processes for transition and program management.
Foster collaborative relationships with Implementation Team and various workstreams to ensure seamless cooperation throughout the transition process.
As and when required, support the Implementation and Success Team with executing specific tasks as assigned (i.e. initiating project documentation, collecting data in the project mgmt. tool, following up with workstream leads, data updates and quality checks, etc)
Identify opportunities for continuous improvement; with the purpose of enhancing client experience, improving financial performance, minimizing risk, or creating a competitive advantage.
Clarify and communicate objectives including detailed understanding of client expectations, status of deliverables and success criteria.
Responsible for transition client satisfaction throughout the transition process (including post go-live, handoff and optimization as applicable).
This role may require some travel (up to 10%).
Desired skills and experience for this job
5+ years’ experience in project management required, preferably.
3+ years’ experience in Lease Administration
Technology: Experience in working within Lease Administration Technology Applications
Change Management experience, Communications experience, and/or Six Sigma certification a plus / and/or PMI certification.
Expert skills in MS Office, SharePoint, and other applications
Strong organizational and time management skills to facilitate involvement in multiple projects; process-driven, with an orientation toward continuous process improvement.
Ability to work directly with key stakeholders at all levels to gather and interpret functional requirements.
Detail driven and oriented with ability to drive results.
Highly analytic mindset with a track record of proactively identifying potential issues and formulating solutions and contingency plans.
Excellent professional presence with excellent business and written/oral communication skills.
Proactive and self-directed in work habits
Advanced Computer skills in Microsoft Project, Excel, Word, Power Point.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
80,000.00 – 101,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited t