Senior Director, Facilities Management

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Overview
Lead facilities management operations across a 40-site retail banking portfolio in Northern New Jersey. This role combines hands-on engineering expertise with strategic oversight of multiple Facilities Managers, ensuring operational excellence and regulatory compliance across all locations.
Key Responsibilities
Operational Leadership
Direct facilities operations across 40 retail banking locations, ensuring optimal performance of building systems, infrastructure, and physical environments
Lead and mentor a team of Facilities Managers, providing guidance on technical issues, vendor management, and operational priorities
Develop and implement standardized operating procedures and maintenance protocols across the portfolio
Coordinate preventive maintenance programs, emergency response procedures, and capital improvement projects
Technical Expertise
Oversee HVAC, electrical, plumbing, fire/life safety, and security systems across all sites
Troubleshoot complex building system failures and provide technical direction to site teams
Review and approve engineering designs, specifications, and contractor proposals for renovation and repair projects
Ensure compliance with all building codes, safety regulations, and banking industry standards
Strategic Management
Develop annual operating budgets and capital expenditure plans for the portfolio
Negotiate and manage vendor contracts, service agreements, and supplier relationships
Implement energy management initiatives and sustainability programs
Analyze facility performance metrics and recommend operational improvements
Banking Environment Focus
Maintain secure, compliant environments that meet retail banking operational requirements
Coordinate facilities work around branch operating hours with minimal customer disruption
Support branch openings, closures, renovations, and reconfigurations
Ensure physical security systems integrate with banking security protocols
Required Qualifications
Education & Experience
Bachelor's degree in Engineering, Facilities Management, or related technical field, or equivalent combination of education and experience
Minimum 7-10 years progressive facilities management experience with engineering/operations background
Minimum 3-5 years leading facilities operations in retail banking or financial services environment
Proven experience managing multiple Facilities Managers or technical staff
Technical Skills
Strong working knowledge of building systems (HVAC, electrical, plumbing, fire/life safety)
Understanding of building codes, OSHA regulations, and ADA compliance requirements
Proficiency with CMMS/CAFM systems and facilities management software
Project management capabilities for capital improvements and renovations
Industry Knowledge
Direct experience with retail banking branch environments and operational requirements
Understanding of banking security standards and regulatory compliance frameworks
Familiarity with customer-facing facility considerations in financial services settings
Leadership Competencies
Demonstrated ability to lead, develop, and motivate technical teams
Strong vendor management and contract negotiation skills
Excellent problem-solving abilities and decision-making under pressure
Effective communication skills with technical staff, executives, and business stakeholders
Preferred Qualifications
Professional certifications (FMP, CFM, PE, or equivalent)
Experience managing geographically dispersed portfolios
Background in critical facilities or 24/7 operations
LEED certification or sustainability program experience
Travel Requirements
Regular travel throughout Northern New Jersey portfolio required (estimated 50-70% of time)
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
130,000.00 – 150,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Wayne, NJ
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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