Performance Manager (Designer Positions)

Performance & Account Manager for Designing Positions
JOB - 734
Only resumes in English will be considered. Please ensure that your portfolio is included with your resume. Applications without a portfolio will not be considered.
About the Company
This is a remote-first staffing and services company that manages performance and project operations across multiple internal departments. The organization coordinates between clients and service providers, leveraging a dedicated performance management function to ensure quality and delivery standards are met. The company operates distributed teams across time zones and supports cross-functional collaboration.
Role Snapshot
Location: LATAM - (Remote)
Schedule: Full-time | 9:00 AM to 6:00 PM EST
Type: Contractor
Position Summary
The Performance Manager is responsible for overseeing the allocation and utilization of resources to meet client needs effectively. This role involves managing both talent and clients, ensuring that projects are completed efficiently, and maintaining high standards of client service. The ideal Performance Manager will have strong leadership skills, excellent communication abilities, and a strategic mindset to multitask at any given time.
In this unique role, you'll wear multiple hats—Team Leader, Performance Analyst, and Client Manager. You'll be responsible for cultivating positive, long-term relationships with our clients and ensuring their needs are met consistently
Responsibilities
Team Leader
Lead and inspire a team of designers, ensuring alignment with organizational goals and maintaining high levels of motivation and productivity
Conduct regular team meetings to review project progress, address challenges, and share solutions
Foster a collaborative, inclusive, and high-performing team culture
Provide ongoing feedback, coaching, and professional development opportunities to support team growth
Performance Analyst
Define and track performance metrics to drive continuous improvement
Analyze performance data to uncover trends, identify opportunities, and address challenges
Monitor key performance indicators (KPIs) to evaluate team and project success
Deliver actionable insights to support strategic decision-making
Client Manager
Act as the primary liaison for assigned clients, ensuring exceptional service and satisfaction
Build and maintain strong, trust-based client relationships
Proactively identify client needs and respond to requests with efficiency and care
Monitor client satisfaction regularly and resolve concerns promptly
Develop strategies to enhance client retention and identify upselling and cross-selling opportunities for recruitment services
Project Manager
Oversee the successful delivery of creative projects, ensuring timelines and budgets are met
Coordinate cross-functional teams and external partners to ensure seamless execution
Apply project management methodologies (e.g., Agile, Waterfall) to prioritize tasks, manage risks, and optimize workflows
Ensure clear communication and accountability throughout the project lifecycle
Requirements (Must-Have)
Bachelor's degree in design, Fashion Design, or related field (preferred).
Minimum 3+ years of experience in a client-facing role, ideally within the design or fashion industry.
Proven track record of managing a team of designers and delivering successful creative projects.
Familiarity with design software (e.g., Adobe Creative Suite) to understand and critique the team's work.
Strong analytical and problem-solving abilities.
Excellent communication, interpersonal, and negotiation skills.
Knowledge of performance management principles and best practices.
Experience defining and tracking key performance indicators for team and project success.
Tech-savvy with a genuine interest in technology and innovation.
Hard Skills
Project Management Skills: Managing the cycle of activities, including setting goals, providing feedback, conducting reviews, and developing action plans.
Technical Proficiency: Familiarity with design software (e.g., Adobe Creative Suite) to understand and critique the team's work.
Data Analysis and Interpretation being able to analyze data (e.g., performance metrics, employee surveys) to identify trends, assess strengths and weaknesses, and inform decision-making.
Key Performance Indicator (KPI) Management: Defining and tracking KPIs for team and project success.
Technology Skills, using software to automate tasks, track data, and streamline processes. Familiarity with these tools (e.g., performance management platforms) can significantly improve efficiency.
Training and Development Skills, identifying training needs for the talent under its supervision.
Client Relationship Management: Building and maintaining strong client relationships and acting as a trusted advisor.
Familiarity with Project Management Tools: Proficiency in using tools like Microsoft 365, Discord, Hubstaff, ClickUp, WhatsApp, Zoom, and CRM.
Soft Skills (Required)
Attention to Detail: Accurately recording and validating order details, ensuring data accuracy.
Effective Communication: Clearly communicate with team members, clients, and stakeholders.
Time Management: Prioritizing tasks and meeting deadlines in a fast-paced environment.
Adaptability: Quickly adjusting to changes in processes or priorities.
Teamwork: Collaborating with team members and stakeholders to achieve common goals.
Problem-Solving: Identifying and resolving issues related to orders or data entry.
Organizational Skills: Maintaining accurate records and documents for reference.
Decision-Making: Making informed decisions quickly and effectively
Tools & Systems
Microsoft O365
Discord
Hubstaff: Time Tracking tool
ClickUp Project Management tool
Zoom: Meetings and Breakout rooms
Why Join?
Competitive pay in USD.
100% remote — work from home or anywhere.
Flexible time-off.
Work with an international team.
Learning opportunities.
Be a member of an elite group of top talent.

Work arrangement
Yes