Guest Relations Executive

Company Description Avant Group is a real estate organization focused on creating affordable luxury homes for contemporary buyers across Mumbai’s western suburbs, including Khar, Andheri, Jogeshwari, and Goregaon, as well as second homes near Lonavala. Since its founding in 2010, the group has delivered substantial residential space and continues to drive large-scale redevelopment and slum rehabilitation projects, transforming underdeveloped areas into landmark communities. An experienced in-house team of architects, engineers, legal and financial experts, and sales and marketing professionals supports high-quality, timely project delivery. Through the Avant Sahaya Foundation, the group also invests in education, healthcare, and holistic development for slum-dwellers, with a portion of each flat sale funding a child’s education. Potential team members join a company that combines real estate expertise with a strong commitment to social impact and community upliftment.
Role Description The Guest Relations Executive is a full-time, on-site role based in Goregaon, responsible for delivering a welcoming and professional experience to visitors, clients, and residents. This position manages front-office and receptionist duties, including greeting guests, answering phone calls, handling inquiries, and coordinating appointments or meetings. The role involves providing courteous customer service, addressing guest concerns, and guiding visitors about ongoing and upcoming projects. The Guest Relations Executive supports basic sales-related activities such as sharing project information, coordinating site visits, and directing potential buyers to the appropriate sales team members. Daily responsibilities also include maintaining a clean and organized reception area, managing visitor logs, and collaborating with internal teams to ensure smooth communication and a positive guest experience.
KEY RESPONSIBILITIES
. Correctly tag each customer in CRM as Channel Partner or Marketing based on verified source . Capture and update all mandatory customer details in the form completely and without enors .
Complete customer information entry swiftly so customers wait no longer than 2-3 minutes . Ensure organized and streamlined front office with broker presence allowed only when
accompanied by a customer
. Promptly inform the sales team of every waiting customer to minimize idle time
. Proactively escalate unresolved challenges to reporting manager on the same day . Maintain regular allendance and on-time reporting at the reception desk
. Display courteous and professional behaviour, creating a welcoming first impression for
customers

Work arrangement
No