Planning Forecaster

Planning Forecaster
Are you looking for new exciting opportunity to leverage your analytical skills?
As a forecasting specialist within the planning team of the International Consumer Bank Business, you will be responsible for the analysis and build of a range of short and long term forecasts across our service operations in the UK and international markets. Partnering with various lines of business, you will drive key performance standards through the delivery of accurate forecast projections and service level optimisation.
Job responsibilities
Perform root cause and trend analysis, using historical business performance data, to identify areas of opportunity and provide strategic recommendations.
Production accurate volume projections, ranging from long-term planning to interval level scheduling, ensuring high standards of efficiency and performance.
Partnering with various functions, including, Marketing, Product, Strategy, and Machine Learning, in understanding key data points feeding into future business volumes and performance.
Leveraging use of Artificial Intelligence in the enhancement of analytical insights.
Supporting various project workstreams, providing guidance and recommendations to senior leadership.
Demonstrable leadership and process improvement capabilities.
Ad hoc duties as required.
Required qualifications, skills, and capabilities
Forecasting experience is essential
Knowledge of cross-functional planning practices
Experience working in a dynamic, fast-paced environment
Strong business analysis, reporting, and problem-solving skills
Use of generative Artificial Intelligence in leveraging data insights
Proven experience leading or supporting project initiatives
Microsoft Office skills – Excel, PowerPoint, Word, Outlook
Ability to partner and work collaboratively with others
Demonstrated ability to influence people at a variety of levels internally and externally
Preferred qualifications, skills, and/or capabilities
Experience in financial services would be preferable
Experienced in using business information, and workforce management platforms, and tools, including: Amazon (AWS), NICE WFM, Alvaria WFO, Salesforce, JIRA, Alteryx, Looker
Working knowledge of telephony/call routing
Preferred, non-essential experience in financial services and/or planning role
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