Technical Support Specialist I - Control 4

This is a Fully Remote Job
About Our Client:
The organization is a global distributor and solutions provider specializing in security, audio-visual, and smart living technologies. It supports a wide range of professionals delivering connected experiences for residential and commercial markets worldwide. The company offers an extensive portfolio of products and services including security, video surveillance, networking, audio, automation, fire, and connected technologies. With a global presence and a broad customer base exceeding 110,000, the organization combines industry expertise with innovation to meet the evolving needs of integrators, installers, and technology professionals.
About the Opportunity:
The TECHNICAL SUPPORT SPECIALIST role serves as a critical technical resource supporting customers in the custom electronics industry. This position involves providing expert-level assistance for installation, configuration, troubleshooting, and service across a diverse range of products within the smart and connected ecosystem. The specialist directly impacts customer success by resolving complex issues, guiding installations, and contributing to technical documentation and team training. This role demands deep technical knowledge, problem-solving skills, and adaptability to support a broad portfolio of technologies.
Responsibilities:
Serve as the primary technical resource for customers, delivering support for installation, configuration, troubleshooting, and return processing.
Provide basic support for over 80 third-party brands with limited training.
Deliver Tier-1 support for 20+ exclusive brands and solutions.
Manage and resolve complex technical issues across diverse products and categories including audio/video distribution, home theater, commercial audio, displays, digital signage, streaming, surveillance, HVAC, lighting control, automation, conferencing, power management, and more.
Assist in creating and maintaining technical documentation such as troubleshooting guides and knowledge base articles.
Process product returns efficiently while ensuring technical verification.
Participate in beta testing new products and provide feedback.
Contribute to team training by sharing knowledge and techniques.
Requirements:
Minimum 2 years professional experience installing and/or programming Control4 products.
Hands-on experience with surveillance, professional audio/video, and other technology solutions.
Experience troubleshooting multiple product categories and technologies.
Knowledge of IoT, audio/video, networking, home automation, and surveillance technologies.
Strong problem-solving skills and quick learning ability for new technical concepts.
Exceptional English communication skills, both verbal and written, with a customer-focused approach.
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes