Manager, IT Systems

This is a Fully Remote Job
About Our Client:
The organization operates in the IT infrastructure and systems management space, addressing the need for secure, reliable, and scalable technology environments. It focuses on maintaining modern enterprise infrastructure and tools while supporting growth through effective systems administration and IT operations.
About the Opportunity:
The MANAGER, IT SYSTEMS role is a hands-on leadership position responsible for guiding a small team of system administrators toward delivering secure and scalable IT infrastructure. This role shapes team priorities, provides technical direction, and ensures operational excellence, directly impacting the organization's ability to maintain robust IT systems aligned with business needs.
Responsibilities:
Lead, coach, and develop a system administration team, managing hiring and performance
Set team priorities and manage coverage including on-call rotations
Foster a culture of accountability and continuous improvement
Provide technical guidance and delegate tasks effectively
Manage systems administration operations including ticketing, SLAs, patching, and compliance
Architect, deploy, and maintain IT infrastructure ensuring security and scalability
Oversee core security tools such as firewalls, IDS, MDM, antivirus, and encryption
Administer enterprise platforms including AD/LDAP, Entra ID, Intune, Microsoft 365, Zoom, GitHub, and Atlassian Suite
Govern access to AI tools like Claude, ChatGPT, and Fellow
Lead major incident resolutions and root-cause investigations
Review and approve critical system changes
Develop automation scripts to reduce manual work
Identify gaps in processes and establish scalable workflows and documentation
Support complex technical issues and escalations, remaining hands-on as needed
Collaborate cross-functionally to align team priorities and resolve issues
Partner with other leaders on initiatives and projects
Exercise judgment in decision-making and escalation
Requirements:
Bachelor's degree in IT, Computer Science, or equivalent experience
At least 8 years of progressive IT experience in systems administration and end-user support
Minimum 3 years of experience leading or supervising IT staff
Strong expertise in Microsoft infrastructure including AD, Intune, and Entra ID
Experience with ITSM platforms and SLA-based service delivery
Working knowledge of AWS, GCP, or Azure and tools like Atlassian and Microsoft 365
Strong problem-solving, judgment, and stakeholder management skills
Ability to prioritize competing demands and make decisions supporting team and business goals
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes